Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 91 biz days
🕐 Clock stopped: Completed (May 19, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸91d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 18, 2026
91 business days (not counted)
▶ Clock Running
Status: Assigned
May 18 → May 18, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
May 18 → May 19, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026Completed: May 19, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → May 18
Ready for Release
⏸ Paused
91
—
May 18 → May 18
Assigned
▶ Running
0
1
May 18 → May 19
Scheduled
▶ Running
1
2
Holding92.7d (excluded)
Coordinators2.0d
Billing0.0d
✗ SLA Missed
Holding(excluded from total)
92.7 days
Coordinators
2.0 days
Billing
0.0 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: May 19, 2026 (226 days early)
📅
93.6 daysTotal Age
⏱️
91.1d in Ready for ReleaseLongest Stage
🔄
5 transitionsStatus Changes
⚠️
0.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay91.1 days stuck in "Ready for Release"
⏱️
Total Delay0.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
91.1d
Scheduled
2.0d / 2.0d SLA
Closed
1.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Lightly dusted inside and outside, wipe down unit with disinfectant cleaner.
Performed monitor calibration, weight and BP test, Kiosk functioning the way it should.
The unit is functional and online.
🔍Technician Findings
No damage, Kiosk was functioning normally.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
Work Order: WO-01329938
Account: HIGI LLC
Customer Case Number:
Location: GIANT Foods Pharmacy 6081
Address: 70 South Locust Street, Hazleton, PA 18201
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120328650-242
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31