Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329941 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 694 — 79 Washington Ave, North Haven CT, 06473

Jan 6, 2026 → Apr 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 60 biz days
🕐 Clock stopped: Completed (Apr 6, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸60d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 3, 2026
60 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 3 → Apr 3, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 3 → Apr 6, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 3 Ready for Release ⏸ Paused 60 —
Apr 3 → Apr 3 Assigned ▶ Running 0 1
Apr 3 → Apr 6 Scheduled ▶ Running 1 2
Holding 62.6d (excluded)
Coordinators 2.0d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
62.6 days
Coordinators
2.0 days
Field Work
0.0 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 6, 2026 (269 days early)
📅
62.6 days Total Age
⏱️
61.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
0.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 61.0 days stuck in "Ready for Release"
⏱️
Total Delay 0.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
61.0d
Scheduled
2.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
**Logged into kiosk menu, and was able to complete all the steps in the pm process. **PM Completed. **Lightly dusted inside and outside of higi **Checked and calibrated audio & volume, BP, touch screen and weight bench. **Wiped down higi with disinfectant cleaner **Verified/Changed BIOS setting to “POWER ON” **After reboot, unit was on and showing ads and operating per usual. Before I can try to run a full test it changed back to “under repair” message on touchscreen **Spoke with Emmanuel @L2 and a new pc will be sent for a follow up. **Before I left I was able to complete a full test and received the email with results. However it returned back to the “under repair” message before I ultimately left site.
🔍 Technician Findings
Unit in service. Found touchscreen with “under repair” message. Top Monitor black running no ads
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329941
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 61.0 business days
👷
▶
3 Technician Assigned Apr 3, 9:39 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 85d 22h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-06T16:30:00.000+0000
⏳ 2.0 business days
⏱️
▶
3 3x Labor Added Apr 6, 1:37 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Luis Torres
From: Scheduled
To: Completed
Duration in Previous: 3d 3h
🏁
Status: Closed by Luis Torres
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 7, 5:01 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 3h
📨
▶
2 Status: Invoice Pending Apr 7, 5:43 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 6.8 business days
🧾
Invoice Created Apr 15, 5:28 PM
Invoice Number: SM-258658

Bottlenecks

Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Luis Torres
Scheduled
Apr 6, 12:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-258658

Work Details (3)

Name Type Status Qty Amount Date
WL-03174573 Labor Open 0.33333 $0.00 Apr 6, 1:37 PM
WL-03174574 Labor Open 1.16667 $0.00 Apr 6, 1:37 PM
WL-03174575 Travel Open 7 $0.00 Apr 6, 1:37 PM

Details