Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329942 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 502 — 25 Waterfront Place, Port Chester NY, 10573

Jan 6, 2026 → Apr 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 66 biz days
🕐 Clock stopped: Completed (Apr 15, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸66d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 13, 2026
66 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 13 → Apr 13, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 13 → Apr 15, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 15, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 13 Ready for Release ⏸ Paused 66 —
Apr 13 → Apr 13 Assigned ▶ Running 0 1
Apr 13 → Apr 15 Scheduled ▶ Running 2 3
Apr 15 → Apr 15 Tech On Site ▶ Running 0 3
Holding 68.6d (excluded)
Coordinators 2.2d
Field Work 0.0d
Billing 0.4d
✗ SLA Missed
Holding (excluded from total)
68.6 days
Coordinators
2.2 days
Over SLA
Field Work
0.0 days
Billing
0.4 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 15, 2026 (260 days early)
📅
68.8 days Total Age
⏱️
67.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
1.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 67.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
67.0d
Scheduled
2.2d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Inspected kiosk for damage. No damage found. Wiped off kiosk, ad monitor, and touchscreen. Removed dust from kiosk. Disconnected unused devices and ensured all other connections were properly seated. Performed monitor calibration and BP test/calibration. User and stop button tests were completed without any issues. Completed PM. Kiosk is online and working with no faults.
🔍 Technician Findings
tech found the unit in good condition
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329942
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 67.0 business days
👷
▶
3 Technician Assigned Apr 13, 10:40 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 95d 23h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-14T16:30:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Pete Ramos Apr 14, 9:33 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 10h
⏱️
▶
2 3x Labor Added Apr 14, 9:50 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Pete Ramos
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 17m, 0m
⏳ 2.3 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 16, 10:04 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 12h
📨
▶
2 Status: Invoice Pending Apr 16, 1:02 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Apr 20, 7:39 AM
Invoice Number: SM-259355

Bottlenecks

Scheduled
Duration: 2.2 business days (threshold: 2.0 business days)
Exceeded by 1.6 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Pete Ramos
Scheduled
Apr 14, 12:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-259355

Work Details (3)

Name Type Status Qty Amount Date
WL-03186337 Labor Open 0.25 $0.00 Apr 14, 9:50 PM
WL-03186338 Labor Open 1 $0.00 Apr 14, 9:50 PM
WL-03186339 Travel Open 8 $0.00 Apr 14, 9:50 PM

Details