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← WO Overview

WO-01329951 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 494 — 380 North Deshon Road, Stone Mountain GA, 30087

Jan 6, 2026 → Sep 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (1 biz days late)
Active: 19 biz days
Paused: 147 biz days
🕐 Clock stopped: Canceled (Sep 2, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 8, 2026
1 business day (not counted)
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 9, 2026
1 business day (counted)
Running total: 2 of ? biz days used
17d
▶ Clock Running
Status: Reschedule
Jan 9 → Feb 4, 2026
17 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Entered
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 19 of ? biz days used
⏸146d
⏸ Clock Paused
Status: Ready for Release
Feb 4 → Sep 2, 2026
146 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 2, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Entered
Sep 2 → Sep 2, 2026
0 business days (counted)
Running total: 19 of ? biz days used
Created: Jan 6, 2026 Canceled: Sep 2, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 8 Ready for Release ⏸ Paused 1 —
Jan 8 → Jan 8 Assigned ▶ Running 0 1
Jan 8 → Jan 9 Scheduled ▶ Running 1 2
Jan 9 → Feb 4 Reschedule ▶ Running 17 19
Feb 4 → Feb 4 Entered ▶ Running 0 19
Feb 4 → Sep 2 Ready for Release ⏸ Paused 146 —
Sep 2 → Sep 2 Ready for Scheduling ▶ Running 0 19
Sep 2 → Sep 2 Entered ▶ Running 0 19
Dispatch 0.1d
Holding 149.9d (excluded)
Coordinators 19.9d
✗ SLA Missed
Dispatch
0.1 days
Holding (excluded from total)
149.9 days
Coordinators
19.9 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Sep 2, 2026 (120 days early)
📅
166.6 days Total Age
⏱️
146.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
15.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 289 days old
🚨
Primary Delay 146.3 days stuck in "Ready for Release"
⏱️
Total Delay 15.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
148.3d
Assigned
0.0d / 0.5d SLA
Scheduled
1.9d / 2.0d SLA
Reschedule
17.6d / 2.0d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Entered
0.1d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/2/26 lcoonrod per notes: BBaggett- returning to dispatch This is a duplicate of WO-01328860

9/2/26- BBaggett- discussed WO with ASC sup RBerry this is duplicate WO returned to dispatch.


1/9/26 AJinerson - This is a duplicate of WO-01328860 - Tech just serviced this PM on Monday, 1/2/26 on WO-01328860.

Placing WO into reschedule - ONLY for now, to get off tech calendar for today since this has already been serviced. Chatter to ASM how to proceed w/ this WO.

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station with 3G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329951
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 8, 11:41 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 1d 1h
🗓️
▶
2 Status: Scheduled Jan 8, 11:55 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-01-09T20:00:00.000+0000
⏳ 2.0 business days
🔄
Status: Reschedule by Abby Jinerson Jan 9, 1:56 PM
From: Scheduled
To: Reschedule
Duration in Previous: 1d 2h
🚨 18.0 business days
🆕
Status: Entered by Rhea Berry Feb 4, 4:49 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 26d 2h, 0m
🚨 146.9 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 209d 20h
🆕
Status: Entered by Brittany Baggett Sep 2, 4:35 PM
From: Ready for Scheduling
To: Entered
Duration in Previous: 2h 35m
🚫
Status: Canceled by Leona Coonrod Sep 2, 5:04 PM
From: Entered
To: Canceled
Duration in Previous: 28m

Bottlenecks

Reschedule
Duration: 17.6 business days (threshold: 2.0 business days)
Exceeded by 15.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details