📍 Publix 494 — 380 North Deshon Road, Stone Mountain GA, 30087
Jan 6, 2026 → Present
🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 2 biz days overdue
Active: 19 biz days
Paused: 134 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 8, 2026
1 business day (not counted)
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 9, 2026
1 business day (counted)
Running total: 2 of ? biz days used
17d
▶ Clock Running
Status: Reschedule
Jan 9 → Feb 4, 2026
17 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Entered
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 19 of ? biz days used
⏸133d
⏸ Clock Paused
Status: Ready for Release
Feb 4 → Aug 15, 2026
133 business days (not counted)
Created: Jan 6, 2026Today
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jan 8
Ready for Release
⏸ Paused
1
—
Jan 8 → Jan 8
Assigned
▶ Running
0
1
Jan 8 → Jan 9
Scheduled
▶ Running
1
2
Jan 9 → Feb 4
Reschedule
▶ Running
17
19
Feb 4 → Feb 4
Entered
▶ Running
0
19
Feb 4 → Aug 15
Ready for Release
⏸ Paused
133
—
Holding3.6d (excluded)
Coordinators19.5d
⚠ Overdue
Holding(excluded from total)
3.6 days
Coordinators
19.5 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026 (138 days left)
📅
153.6 daysTotal Age
⏱️
17.6d in RescheduleLongest Stage
🔄
5 transitionsStatus Changes
⚠️
15.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Release • 220 days old
🚨
Primary Delay17.6 days stuck in "Reschedule"
⏱️
Total Delay15.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
2.0d
Assigned
0.0d / 0.5d SLA
Scheduled
1.9d / 2.0d SLA
Reschedule
17.6d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/9/26 AJinerson - This is a duplicate of WO-01328860 - Tech just serviced this PM on Monday, 1/2/26 on WO-01328860.
Placing WO into reschedule - ONLY for now, to get off tech calendar for today since this has already been serviced. Chatter to ASM how to proceed w/ this WO.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Station with 3G installed
Jan 9, 2026 1:56pm
@Nicole Floyd Hi Nikki! We had this WO scheduled for our tech today, but she just informed me that this is a duplicate of WO-01328860. She already serviced this PM on Monday, 1/2/26 on WO-01328860. Are we to proceed with returning this WO back to Dispatch and request to cancel? CC @Mark Franks @Rhea Berry
Timeline
📋
Work Order Created Jan 6, 2:13 PM
Work Order:WO-01329951
Type:Preventive Maintenance
Priority:PSM
✅
Status: Ready for Release by Stephanie RamenJan 7, 10:03 AM
From:On Hold
To:Ready for Release
Duration in Previous:19h 49m
⏳2.0 business days
👷
▶
2
Technician Assigned Jan 8, 11:41 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Release
To:Assigned
Duration in Previous:1d 1h
📅
▶
2
Dispatch Scheduled Jan 8, 11:55 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rhea Berry
From:Assigned
To:Scheduled
Duration in Previous:14m
⏳2.0 business days
🔄
Status: Reschedule by Abby JinersonJan 9, 1:56 PM
From:Scheduled
To:Reschedule
Duration in Previous:1d 2h
🚨18.0 business days
🆕
Status: Entered by Rhea BerryFeb 4, 4:49 PM
From:Reschedule, Entered
To:Entered, Ready for Release
Duration in Previous:26d 2h, 0m
Bottlenecks
Reschedule
Duration: 17.6 business days (threshold: 2.0 business days)