Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329955 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6331 — 3300 BRUMBACK BLVD, Kenosha WI, 53144

Jan 6, 2026 → Sep 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 12 biz days
Paused: 165 biz days
🕐 Clock stopped: Completed (Sep 18, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸73d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 22, 2026
73 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸92d
⏸ Clock Paused
Status: Ready for Release
Apr 22 → Sep 2, 2026
92 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 16, 2026
9 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 16 → Sep 16, 2026
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 16 → Sep 18, 2026
2 business days (counted)
Running total: 12 of ? biz days used
Created: Jan 6, 2026 Completed: Sep 18, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 22 Ready for Release ⏸ Paused 73 —
Apr 22 → Apr 22 Assigned ▶ Running 0 1
Apr 22 → Apr 22 Entered ▶ Running 0 1
Apr 22 → Sep 2 Ready for Release ⏸ Paused 92 —
Sep 2 → Sep 16 Ready for Scheduling ▶ Running 9 10
Sep 16 → Sep 16 Assigned ▶ Running 0 10
Sep 16 → Sep 18 Scheduled ▶ Running 2 12
Holding 167.9d (excluded)
Coordinators 11.0d
Billing 0.9d
✗ SLA Missed
Holding (excluded from total)
167.9 days
Coordinators
11.0 days
Over SLA
Billing
0.9 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Sep 18, 2026 (104 days early)
📅
176.7 days Total Age
⏱️
92.4d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
8.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 289 days old
🚨
Primary Delay 92.4 days stuck in "Ready for Release"
⏱️
Total Delay 8.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
166.4d
Assigned
0.0d / 0.5d SLA
Ready for Scheduling
9.8d / 1.0d SLA
Scheduled
1.3d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Annual PM completed.
🔍 Technician Findings
Unit due for annual PM.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329955
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 74.0 business days
👷
▶
2 Technician Assigned Apr 22, 5:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 105d 5h
🆕
Status: Entered by Kaitlyn Kelch Apr 22, 5:10 PM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 8m, 0m
🚨 92.9 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 132d 20h
🚨 10.0 business days
👷
▶
3 Technician Assigned Sep 16, 6:43 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 14d 4h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-09-17T14:15:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Sep 16, 6:49 PM
Scheduled For: 2026-09-17T15:30:00.000+0000, 2026-09-17T15:00:00.000+0000
⏳ 1.6 business days
⏱️
▶
2 3x Labor Added Sep 17, 8:53 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Eric Alesi
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 2h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 9:05 AM
From: Closed
To: Ready to Bill
Duration in Previous: 12h 9m
📨
Status: Invoice Pending by Hannah Shaw Sep 18, 4:08 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7h 3m
💰
Status: Invoiced by Hannah Shaw Sep 18, 4:16 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 8m
🧾
Invoice Created Sep 18, 5:11 PM
Invoice Number: SM-273186

Bottlenecks

Ready for Scheduling
Duration: 9.8 business days (threshold: 1.0 business days)
Exceeded by 8.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Eric Alesi
Scheduled
Sep 17, 11:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-273186

Work Details (3)

Name Type Status Qty Amount Date
WL-03388146 Labor Open 0.5 $0.00 Sep 17, 8:53 PM
WL-03388147 Labor Open 0.66666666666667 $0.00 Sep 17, 8:53 PM
WL-03388148 Travel Open 10 $0.00 Sep 17, 8:53 PM

Details