📍 Sam's Club #4799 — 7147 GREENBACK LN, Citrus Heights CA, 95621
Jan 6, 2026 → Mar 2, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 7 biz days
Paused: 30 biz days
🕐 Clock stopped: Completed (Mar 2, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 20, 2026
30 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 27, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 27 → Feb 28, 2026
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 28 → Mar 2, 2026
1 business day (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 7 of ? biz days used
Created: Jan 6, 2026Completed: Mar 2, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Feb 20
Ready for Release
⏸ Paused
30
—
Feb 20 → Feb 20
Assigned
▶ Running
0
1
Feb 20 → Feb 27
Scheduled
▶ Running
5
6
Feb 27 → Feb 28
Tech On Site
▶ Running
0
6
Feb 28 → Mar 2
Scheduled
▶ Running
1
7
Mar 2 → Mar 2
Tech On Site
▶ Running
0
7
Holding32.6d (excluded)
Coordinators6.4d
Field Work1.5d
Billing0.4d
✗ SLA Missed
Holding(excluded from total)
32.6 days
Coordinators
6.4 days
Over SLA
Field Work
1.5 days
Billing
0.4 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Mar 3, 2026 (303 days early)
📅
38.0 daysTotal Age
⏱️
31.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
6.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Justin Armas — scheduling delays attributed to technician, not coordinators
Visit 1Mar 2, 2026
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay31.0 days stuck in "Ready for Release"
⏱️
Total Delay6.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
31.0d
Scheduled
6.4d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
3.6d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Performed PM
🔍Technician Findings
Needs PM, kiosk was online
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf