Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329960 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 USPS - Charleston WV Processing & Distribution — 1000 Centre Way, Charleston WV, 25309

Jan 6, 2026 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 14 biz days overdue
Active: 31 biz days
Paused: 169 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸169d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Sep 9, 2026
169 business days (not counted)
30d
▶ Clock Running
Status: On Hold
Sep 9 → Oct 22, 2026
30 business days (counted)
Running total: 31 of ? biz days used
Created: Jan 6, 2026 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Sep 9 Ready for Release ⏸ Paused 169 —
Sep 9 → Oct 22 On Hold ▶ Running 30 31
Holding 171.6d (excluded)
⚠ Overdue
Holding (excluded from total)
171.6 days
Created: Jan 6, 2026 Due: Dec 31, 2026 (70 days left)
📅
200.6 days Total Age
⏱️
170.0d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
On Hold • 289 days old
🚨
Primary Delay 170.0 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
170.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/9/26 MArnold- Escalating due contact info

9/9/26 MArnold- LM to confirm contact and equipment information. 

Phone number found this number in a previous WO in the CSA notes. called 304-389-1374


9/9/26 MArnold- Called to confirm contact and equipment information. Phone number is not in service. Found this number on google. called 314-744-2191


9/9/26 MArnold- LM to confirm contact and equipment information. 


9/8/26 MArnold- Called to confirm contact and equipment information. Call disconnected after 1:20 mins 

found phone number on Google. Called 304-746-5058


9/8/26 Marnold- Called to confirm contact and equipment information. Call rang for 1:05mins then disconnected. 


9/8/26 MArnold- LM to confirm contact and equipment information. 


9/3/26 Marnold- LM to confirm the contact and equipment information. 

I got this phone number from the contacts in the location information.

Called 304-767-4044


9/3/26 Marnold- Called to confirm contact and equipment information. Call rang for 1:57 mins then disconnected. 

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station Hardwired

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329960
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:06 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 53m
🚨 170.0 business days
⏸️
Status: On Hold by Melissa Arnold Sep 9, 5:48 PM
From: Ready for Release
To: On Hold
Duration in Previous: 245d 6h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details