Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329961 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Meijer #284 — 7701 Green Bay Rd, Kenosha WI, 53142

Jan 6, 2026 → Sep 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 16 biz days
Paused: 161 biz days
🕐 Clock stopped: Completed (Sep 18, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸72d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 21, 2026
72 business days (not counted)
▶ Clock Running
Status: Canceled
Apr 21 → Apr 22, 2026
1 business day (counted)
Running total: 2 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 22 → Apr 22, 2026
0 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 22 → Apr 27, 2026
3 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 5 of ? biz days used
⏸89d
⏸ Clock Paused
Status: Ready for Release
Apr 27 → Sep 2, 2026
89 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 16, 2026
9 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 16 → Sep 16, 2026
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 16 → Sep 18, 2026
2 business days (counted)
Running total: 16 of ? biz days used
Created: Jan 6, 2026 Completed: Sep 18, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 21 Ready for Release ⏸ Paused 72 —
Apr 21 → Apr 22 Canceled ▶ Running 1 2
Apr 22 → Apr 22 Ready for Release ⏸ Paused 0 —
Apr 22 → Apr 22 Assigned ▶ Running 0 2
Apr 22 → Apr 27 Scheduled ▶ Running 3 5
Apr 27 → Apr 27 Entered ▶ Running 0 5
Apr 27 → Sep 2 Ready for Release ⏸ Paused 89 —
Sep 2 → Sep 16 Ready for Scheduling ▶ Running 9 14
Sep 16 → Sep 16 Assigned ▶ Running 0 14
Sep 16 → Sep 18 Scheduled ▶ Running 2 16
Holding 165.3d (excluded)
Coordinators 14.4d
Billing 0.9d
✗ SLA Missed
Holding (excluded from total)
165.3 days
Coordinators
14.4 days
Over SLA
Billing
0.9 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Sep 18, 2026 (104 days early)
📅
176.7 days Total Age
⏱️
90.0d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
10.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay 90.0 days stuck in "Ready for Release"
⏱️
Total Delay 10.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
163.7d
Canceled
1.3d
Assigned
0.0d / 0.5d SLA
Scheduled
4.6d / 2.0d SLA
Ready for Scheduling
9.8d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
4/21/2026jsells cancel and adding to repair WO-01369781
🔧 Work Performed
Annual PM completed.
🔍 Technician Findings
Unit due for annual PM.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Station Hardwired

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329961
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 73.0 business days
🚫
Status: Canceled by Jessica Sells Apr 21, 5:31 PM
From: Ready for Release
To: Canceled
Duration in Previous: 104d 6h
✅
Status: Ready for Release by Jessica Foley Apr 22, 11:02 AM
From: Canceled
To: Ready for Release
Duration in Previous: 17h 31m
👷
▶
2 Technician Assigned Apr 22, 5:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 6h 0m
🗓️
▶
2 Status: Scheduled Apr 22, 5:09 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-01T20:00:00.000+0000
⏳ 3.9 business days
🆕
Status: Entered by Kaitlyn Kelch Apr 27, 12:10 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 4d 19h, 0m
🚨 90.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 128d 1h
🚨 10.0 business days
👷
▶
3 Status: Assigned Sep 16, 6:42 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Eric Alesi
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-09-17T13:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Sep 16, 6:49 PM
Scheduled For: 2026-09-17T13:30:00.000+0000
⏳ 1.6 business days
⏱️
▶
2 3x Labor Added Sep 17, 8:40 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Eric Alesi
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 1h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 9:05 AM
From: Closed
To: Ready to Bill
Duration in Previous: 12h 23m
📨
Status: Invoice Pending by Hannah Shaw Sep 18, 4:08 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7h 3m
💰
Status: Invoiced by Hannah Shaw Sep 18, 4:16 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 8m
🧾
Invoice Created Sep 18, 5:11 PM
Invoice Number: SM-273186

Bottlenecks

Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Ready for Scheduling
Duration: 9.8 business days (threshold: 1.0 business days)
Exceeded by 8.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Eric Alesi
Scheduled
Sep 17, 9:30 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-273186

Work Details (3)

Name Type Status Qty Amount Date
WL-03388092 Labor Open 1.5 $0.00 Sep 17, 8:40 PM
WL-03388093 Labor Open 0.75 $0.00 Sep 17, 8:40 PM
WL-03388094 Travel Open 70 $0.00 Sep 17, 8:40 PM

Details