📍 Meijer #284 — 7701 Green Bay Rd, Kenosha WI, 53142
Jan 6, 2026 → Present
🟡 At Risk
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
0 biz days remaining
Active: 5 biz days
Paused: 148 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸72d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 21, 2026
72 business days (not counted)
▶ Clock Running
Status: Canceled
Apr 21 → Apr 22, 2026
1 business day (counted)
Running total: 2 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 22 → Apr 22, 2026
0 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 22 → Apr 27, 2026
3 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 5 of ? biz days used
⏸76d
⏸ Clock Paused
Status: Ready for Release
Apr 27 → Aug 15, 2026
76 business days (not counted)
Created: Jan 6, 2026Today
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Apr 21
Ready for Release
⏸ Paused
72
—
Apr 21 → Apr 22
Canceled
▶ Running
1
2
Apr 22 → Apr 22
Ready for Release
⏸ Paused
0
—
Apr 22 → Apr 22
Assigned
▶ Running
0
2
Apr 22 → Apr 27
Scheduled
▶ Running
3
5
Apr 27 → Apr 27
Entered
▶ Running
0
5
Apr 27 → Aug 15
Ready for Release
⏸ Paused
76
—
Holding75.3d (excluded)
Coordinators3.4d
On Track
Holding(excluded from total)
75.3 days
Coordinators
3.4 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026 (138 days left)
📅
153.6 daysTotal Age
⏱️
73.0d in Ready for ReleaseLongest Stage
🔄
6 transitionsStatus Changes
⚠️
1.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
Powered by OpenAI
Generating AI analysis...
On Track
Ready for Release • 220 days old
🚨
Primary Delay73.0 days stuck in "Ready for Release"
⏱️
Total Delay1.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
73.8d
Canceled
1.3d
Assigned
0.0d / 0.5d SLA
Scheduled
3.4d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/21/2026jsells
cancel and adding to repair WO-01369781
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄Description
Higi Station Hardwired
Timeline
📋
Work Order Created Jan 6, 2:13 PM
Work Order:WO-01329961
Type:Preventive Maintenance
Priority:PSM
✅
Status: Ready for Release by Stephanie RamenJan 7, 10:03 AM
From:On Hold
To:Ready for Release
Duration in Previous:19h 49m
🚨73.0 business days
🚫
Status: Canceled by Jessica SellsApr 21, 5:31 PM
From:Ready for Release
To:Canceled
Duration in Previous:104d 6h
✅
Status: Ready for Release by Jessica FoleyApr 22, 11:02 AM
From:Canceled
To:Ready for Release
Duration in Previous:17h 31m
👷
▶
2
Status: Assigned Apr 22, 5:02 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Andrew Przybyla
🗓️
▶
2
Status: Scheduled Apr 22, 5:09 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-05-01T20:00:00.000+0000
⏳3.9 business days
🆕
Status: Entered by Kaitlyn KelchApr 27, 12:10 PM
From:Scheduled, Entered
To:Entered, Ready for Release
Duration in Previous:4d 19h, 0m
Bottlenecks
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)