Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329962 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1698 — 3080 West Kelly Park Road, Apopka FL, 32712

Jan 6, 2026 → May 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 5 biz days
Paused: 79 biz days
🕐 Clock stopped: Completed (May 6, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 15, 2026
6 business days (not counted)
▶ Clock Running
Status: Entered
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Canceled
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 2 of ? biz days used
⏸73d
⏸ Clock Paused
Status: Ready for Release
Jan 16 → May 1, 2026
73 business days (not counted)
▶ Clock Running
Status: Scheduled
May 1 → May 6, 2026
3 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 6 → May 6, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Jan 6, 2026 Completed: May 6, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 15 Ready for Release ⏸ Paused 6 —
Jan 15 → Jan 15 Entered ▶ Running 0 1
Jan 15 → Jan 16 Canceled ▶ Running 1 2
Jan 16 → May 1 Ready for Release ⏸ Paused 73 —
May 1 → May 6 Scheduled ▶ Running 3 5
May 6 → May 6 Tech On Site ▶ Running 0 5
Holding 82.2d (excluded)
Coordinators 4.0d
Field Work 0.2d
Billing 0.5d
✗ SLA Missed
Holding (excluded from total)
82.2 days
Coordinators
4.0 days
Over SLA
Field Work
0.2 days
Billing
0.5 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 6, 2026 (239 days early)
📅
84.6 days Total Age
⏱️
73.6d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 73.6 days stuck in "Ready for Release"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
80.6d
Canceled
1.9d
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed Higi PM.
🔍 Technician Findings
Kiosk was functioning normally.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station WI-FI

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329962
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
⚠️ 7.0 business days
🆕
Status: Entered by Sherry Reich Jan 15, 11:32 AM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 8d 1h, 0m
⏳ 2.0 business days
✅
Status: Ready for Release by Jessica Foley Jan 16, 2:25 PM
From: Canceled
To: Ready for Release
Duration in Previous: 1d 2h
🚨 74.0 business days
👷
▶
3 Technician Assigned May 1, 10:34 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-05-06T14:30:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 104d 19h
⏳ 4.0 business days
🔧
▶
2 Status: Tech On Site May 6, 12:20 PM
Status: Tech On Site → 4x Travel Added
🚗
4x Travel Added
Type: Travel, Labor, Expenses
Status: Open
Qty: 7, 1, 0.2
✔️
Status: Completed by Robert Lewis May 6, 1:15 PM
From: Tech On Site
To: Completed
Duration in Previous: 55m
🏁
Status: Closed by Robert Lewis May 6, 1:34 PM
From: Completed
To: Closed
Duration in Previous: 18m
📄
Status: Ready to Bill by Hannah Shaw May 7, 9:46 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 11m
📨
▶
2 Status: Invoice Pending May 7, 1:38 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 27.0 business days
🧾
Invoice Created Jun 15, 2:38 PM
Invoice Number: SM-261290

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
May 6, 10:30 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-261290

Work Details (4)

Name Type Status Qty Amount Date
WL-03216407 Travel Open 7 $0.00 May 6, 12:24 PM
WL-03216408 Labor Open 1 $0.00 May 6, 12:24 PM
WL-03216409 Expenses Open 1 $0.00 May 6, 12:24 PM
WL-03216410 Labor Open 0.2 $0.00 May 6, 12:24 PM

Details