Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 13 biz days
Paused: 95 biz days
🕐 Clock stopped: Completed (Jun 10, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸95d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 22, 2026
95 business days (not counted)
▶ Clock Running
Status: Assigned
May 22 → May 22, 2026
0 business days (counted)
Running total: 1 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
May 22 → Jun 10, 2026
12 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 10 → Jun 10, 2026
0 business days (counted)
Running total: 13 of ? biz days used
Created: Jan 6, 2026Completed: Jun 10, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → May 22
Ready for Release
⏸ Paused
95
—
May 22 → May 22
Assigned
▶ Running
0
1
May 22 → Jun 10
Scheduled
▶ Running
12
13
Jun 10 → Jun 10
Tech On Site
▶ Running
0
13
Holding97.6d (excluded)
Coordinators12.9d
Field Work0.3d
Billing6.0d
✗ SLA Missed
Holding(excluded from total)
97.6 days
Coordinators
12.9 days
Over SLA
Field Work
0.3 days
Billing
6.0 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Jun 10, 2026 (204 days early)
📅
108.6 daysTotal Age
⏱️
96.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
16.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay96.0 days stuck in "Ready for Release"
⏱️
Total Delay16.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
96.0d
Assigned
0.0d / 0.5d SLA
Scheduled
12.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
PM Service
🔍Technician Findings
Fully functioning Kiosk and online
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf