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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329968 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Lucky 7 (King) — 308 South King Road, San Jose CA, 95116

Jan 6, 2026 → Sep 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 14 biz days
Paused: 154 biz days
🕐 Clock stopped: Completed (Sep 4, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸154d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Aug 18, 2026
154 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 18 → Aug 18, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 18 → Sep 3, 2026
12 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Entered
Sep 3 → Sep 3, 2026
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 3 → Sep 3, 2026
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 3 → Sep 4, 2026
1 business day (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 4 → Sep 4, 2026
0 business days (counted)
Running total: 14 of ? biz days used
Created: Jan 6, 2026 Completed: Sep 4, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Aug 18 Ready for Release ⏸ Paused 154 —
Aug 18 → Aug 18 Assigned ▶ Running 0 1
Aug 18 → Sep 3 Scheduled ▶ Running 12 13
Sep 3 → Sep 3 Entered ▶ Running 0 13
Sep 3 → Sep 3 Assigned ▶ Running 0 13
Sep 3 → Sep 4 Scheduled ▶ Running 1 14
Sep 4 → Sep 4 Tech On Site ▶ Running 0 14
Holding 156.6d (excluded)
Coordinators 14.5d
Field Work 0.2d
Billing 0.7d
✗ SLA Missed
Holding (excluded from total)
156.6 days
Coordinators
14.5 days
Over SLA
Field Work
0.2 days
Billing
0.7 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Sep 4, 2026 (118 days early)
📅
168.6 days Total Age
⏱️
155.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
11.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay 155.0 days stuck in "Ready for Release"
⏱️
Total Delay 11.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
155.0d
Scheduled
14.5d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/3/26 Rberry- Reassigning to Justin Armas. Angel Rios will not be able to complete these due to other work.

🔧 Work Performed
Performed PM
🔍 Technician Findings
Kiosk was working
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329968
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 155.0 business days
👷
▶
3 Technician Assigned Aug 18, 11:25 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 223d 0h, 0m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-08-27T19:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Michael Burris Aug 19, 2:11 PM
Scheduled For: 2026-09-08T19:30:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Rhea Berry Sep 3, 12:28 PM
Scheduled For: 2026-09-11T19:30:00.000+0000
🆕
▶
2 Status: Entered Sep 3, 3:54 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: a0h5A00000GzK9rQAF, Justin Armas
📅
▶
2 Dispatch Scheduled Sep 3, 4:05 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 10m
🔧
Status: Tech On Site by Justin Armas Sep 4, 12:24 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 20h 18m
⏱️
3x Labor Added Sep 4, 1:43 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 0.75
✔️
Status: Completed by Justin Armas Sep 4, 1:55 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 31m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Sep 8, 9:38 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 19h
📨
▶
3 Status: Invoice Pending Sep 8, 2:54 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-272323

Bottlenecks

Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Justin Armas
Scheduled
Sep 4, 3:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-272323

Work Details (3)

Name Type Status Qty Amount Date
WL-03368833 Labor Open 0.25 $0.00 Sep 4, 1:43 PM
WL-03368834 Labor Open 0.75 $0.00 Sep 4, 1:43 PM
WL-03368835 Travel Open 5 $0.00 Sep 4, 1:43 PM

Details