Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329973 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Shop Rite 330 — 214 Spencer Street, Manchester CT, 06040

Jan 6, 2026 → Feb 10, 2026

✅ Completed

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

✗ SLA Missed

Active: 1 biz days

Paused: 23 biz days

🕐 Clock stopped: Canceled (Feb 10, 2026)

▶ Clock Running

Status: Created

Jan 6 → Jan 7, 2026

1 business day (counted)

Running total: 1 of ? biz days used

⏸23d

⏸ Clock Paused

Status: Ready for Release

Jan 7 → Feb 10, 2026

23 business days (not counted)

Created: Jan 6, 2026 Canceled: Feb 10, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 6 → Jan 7	Created	▶ Running	1	1
Jan 7 → Feb 10	Ready for Release	⏸ Paused	23	—

Holding 25.6d (excluded)

✗ SLA Missed

Holding (excluded from total)
25.6 days

Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 10, 2026 (324 days early)

📅

24.6 days Total Age

⏱️

24.0d in Ready for Release Longest Stage

🔄

2 transitions Status Changes

✅

On time Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

Powered by OpenAI

Generating AI analysis...

On Track

Canceled • 220 days old

🚨

Primary Delay 24.0 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

On Hold

1.6d

Ready for Release

24.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

                        2/10/26 SReich - Creating a repair/PM.                    

⚠️ Problem Description

                        Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist 
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details

Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order #  and the description of the  repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )

Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf                    

📄 Description

                        Merge KMY Kiosk                    

Timeline

📋

Work Order Created Jan 6, 2:13 PM

Work Order: WO-01329973

Type: Preventive Maintenance

Priority: PSM

✅

Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM

From: On Hold

To: Ready for Release

Duration in Previous: 19h 50m

🚨 24.0 business days

🚫

Status: Canceled by Sherry Reich Feb 10, 4:41 PM

From: Ready for Release

To: Canceled

Duration in Previous: 34d 6h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Canceled

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Unassigned

Scheduled

N/A

Created

Jan 6, 2:13 PM

Invoice #

N/A