Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (24 biz days late)
Active: 42 biz days
Paused: 152 biz days
🕐 Clock stopped: Completed (Oct 14, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸105d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jun 8, 2026
105 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 8 → Jun 8, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 8 → Jun 26, 2026
13 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Entered
Jun 26 → Jun 26, 2026
0 business days (counted)
Running total: 14 of ? biz days used
⏸47d
⏸ Clock Paused
Status: Ready for Release
Jun 26 → Sep 2, 2026
47 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 23, 2026
14 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 23 → Sep 23, 2026
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 23 → Oct 14, 2026
14 business days (counted)
Running total: 42 of ? biz days used
Created: Jan 6, 2026Completed: Oct 14, 2026
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jun 8
Ready for Release
⏸ Paused
105
—
Jun 8 → Jun 8
Assigned
▶ Running
0
1
Jun 8 → Jun 26
Scheduled
▶ Running
13
14
Jun 26 → Jun 26
Entered
▶ Running
0
14
Jun 26 → Sep 2
Ready for Release
⏸ Paused
47
—
Sep 2 → Sep 23
Ready for Scheduling
▶ Running
14
28
Sep 23 → Sep 23
Assigned
▶ Running
0
28
Sep 23 → Oct 14
Scheduled
▶ Running
14
42
Holding155.3d (excluded)
Coordinators42.6d
Billing0.8d
✗ SLA Missed
Holding(excluded from total)
155.3 days
Coordinators
42.6 days
Over SLA
Billing
0.8 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Oct 14, 2026 (78 days early)
📅
193.9 daysTotal Age
⏱️
106.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
38.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay106.0 days stuck in "Ready for Release"
⏱️
Total Delay38.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
153.7d
Scheduled
27.8d / 2.0d SLA
Ready for Scheduling
14.8d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
6/26/26 AJinerson - Clearing tech name and placing back in RFR. Tech will now be covering repairs on 6/30. Confirmed with SRogers.
🔧Work Performed
Preventive Maintenance (PM) Completed
* Performed a thorough visual inspection and preventive maintenance of the higi unit.
* Lightly dusted and cleaned all accessible interior and exterior surfaces.
* Inspected, tested, and calibrated the audio/volume controls, blood pressure (BP) system, touchscreen, and weight bench to ensure proper operation and accuracy.
* Thoroughly disinfected the higi unit using an appropriate disinfectant cleaner.
* Tested all primary functions and components for proper operation.
* Completed a full system functionality test and verified that the unit was operating as expected.
* Verified and/or updated the BIOS power-management setting to “POWER ON” to ensure the system powers on automatically as required.
* Confirmed the unit was fully functional and ready for use upon completion of service.
🔍Technician Findings
Unit in service
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf