Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329983 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6430 — 1948 DELL RANGE BLVD, Cheyenne WY, 82009

Jan 6, 2026 → Feb 4, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 4)
⏸ 22d excluded (parts wait + holding)
✗ SLA Missed
Holding 18.6d (excluded)
Coordinators 5.4d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
18.6 days
Coordinators
5.4 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 4, 2026 (330 days early)
📅
21.6 days Total Age
⏱️
17.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 17.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
17.0d
Assigned
0.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Reschedule
1.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/3/26 CDempsey- Tech had vehicle issues and couldn't get to this wo. Putting into reschedule.

🔧 Work Performed
Higi Green PM Performed
🔍 Technician Findings
Unit working
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329983
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 17.0 business days
👷
▶
4 Technician Assigned Jan 29, 2:43 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 22d 4h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-02T18:30:00.000+0000
⏳ 4.0 business days
🔄
Status: Reschedule by Craig Dempsey Feb 3, 3:49 PM
From: Scheduled
To: Reschedule
Duration in Previous: 5d 1h
📅
▶
2 Dispatch Scheduled Feb 4, 8:17 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Heinz
From: Reschedule
To: Scheduled
Duration in Previous: 16h 28m
🔧
Status: Tech On Site by Ben Heinz Feb 4, 11:48 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3h 30m
⏱️
▶
3 3x Labor Added Feb 4, 12:34 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ben Heinz
From: Tech On Site
To: Completed
Duration in Previous: 47m
🏁
Status: Closed by Ben Heinz
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 5, 2:07 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 1h
📨
Status: Invoice Pending by Hannah Shaw Feb 5, 2:21 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 13m, 0m
⚠️ 7.0 business days
🧾
Invoice Created Feb 15, 9:18 PM
Invoice Number: SM-253089

Bottlenecks

Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ben Heinz
Scheduled
Feb 4, 12:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-253089

Work Details (3)

Name Type Status Qty Amount Date
WL-03091171 Labor Open 1.75 $0.00 Feb 4, 12:34 PM
WL-03091172 Labor Open 0.91666666666667 $0.00 Feb 4, 12:34 PM
WL-03091173 Travel Open 78 $0.00 Feb 4, 12:34 PM

Details