Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329988 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4847 — 6211 STATE ROUTE 30, Greensburg PA, 15601

Jan 6, 2026 → Aug 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 6 biz days
Paused: 151 biz days
🕐 Clock stopped: Completed (Aug 20, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸151d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Aug 13, 2026
151 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 13 → Aug 13, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 13 → Aug 20, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 20 → Aug 20, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Jan 6, 2026 Completed: Aug 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Aug 13 Ready for Release ⏸ Paused 151 —
Aug 13 → Aug 13 Assigned ▶ Running 0 1
Aug 13 → Aug 20 Scheduled ▶ Running 5 6
Aug 20 → Aug 20 Tech On Site ▶ Running 0 6
Holding 153.6d (excluded)
Coordinators 5.6d
Field Work 0.4d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
153.6 days
Coordinators
5.6 days
Over SLA
Field Work
0.4 days
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Aug 20, 2026 (133 days early)
📅
157.6 days Total Age
⏱️
152.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
3.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 289 days old
🚨
Primary Delay 152.0 days stuck in "Ready for Release"
⏱️
Total Delay 3.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
152.0d
Assigned
0.2d / 0.5d SLA
Scheduled
5.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
8/20/26 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. Need truck stock for BP cuff. Final Resolution: Unit passed all function test.
🔍 Technician Findings
8/20/26 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed Higi PM. Need truck stock for BP cuff. Final Resolution: Unit passed all function test.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329988
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 152.0 business days
👷
▶
2 Technician Assigned Aug 13, 2:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 218d 3h
🗓️
▶
2 Status: Scheduled Aug 13, 4:39 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-08-20T18:30:00.000+0000
⚠️ 5.9 business days
🔧
Status: Tech On Site by Praelow Cameron Aug 20, 2:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 21h
✔️
Status: Completed by Praelow Cameron Aug 20, 3:42 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 35m
⏱️
3x Labor Added Aug 20, 5:15 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.5, 23
🏁
Status: Closed by Praelow Cameron Aug 20, 5:20 PM
From: Completed
To: Closed
Duration in Previous: 1h 38m
📄
Status: Ready to Bill by Timothy Amburgey Aug 21, 9:04 AM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 43m
📨
Status: Invoice Pending by Hannah Shaw Aug 21, 10:17 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 13m
💰
Status: Invoiced by Hannah Shaw Aug 21, 10:36 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 19m
⏳ 1.0 business days
🧾
Invoice Created Aug 23, 8:34 PM
Invoice Number: SM-270843

Bottlenecks

Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Praelow Cameron
Scheduled
Aug 20, 2:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-270843

Work Details (3)

Name Type Status Qty Amount Date
WL-03345212 Labor Open 1 $0.00 Aug 20, 5:15 PM
WL-03345213 Labor Open 0.5 $0.00 Aug 20, 5:15 PM
WL-03345214 Travel Open 23 $0.00 Aug 20, 5:15 PM

Details