📍 Sam's Club #4847 — 6211 STATE ROUTE 30, Greensburg PA, 15601
Jan 6, 2026 → Present
🟢 On Track
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
0 biz days remaining
Active: 2 biz days
Paused: 151 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸151d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Aug 13, 2026
151 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 13 → Aug 13, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 13 → Aug 15, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026Today
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Aug 13
Ready for Release
⏸ Paused
151
—
Aug 13 → Aug 13
Assigned
▶ Running
0
1
Aug 13 → Aug 15
Scheduled
▶ Running
1
2
Holding153.6d (excluded)
Coordinators0.2d
On Track
Holding(excluded from total)
153.6 days
Coordinators
0.2 days
Created: Jan 6, 2026
Due: Dec 31, 2026 (138 days left)
📅
153.6 daysTotal Age
⏱️
152.0d in Ready for ReleaseLongest Stage
🔄
3 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
📋
CoordinatorScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
On Track
Scheduled • 220 days old
🚨
Primary Delay152.0 days stuck in "Ready for Release"
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
152.0d
Assigned
0.2d / 0.5d SLA
💬 Activities, Notes & Communications
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf