Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329993 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 627 — 12139 West Linebaugh Avenue, Tampa FL, 33626

Jan 6, 2026 → Oct 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (16 biz days late)
Active: 34 biz days
Paused: 165 biz days
🕐 Clock stopped: Completed (Oct 21, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸165d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Sep 2, 2026
165 business days (not counted)
32d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Oct 20, 2026
32 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 20 → Oct 20, 2026
0 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 20 → Oct 21, 2026
1 business day (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 21 → Oct 21, 2026
0 business days (counted)
Running total: 34 of ? biz days used
Created: Jan 6, 2026 Completed: Oct 21, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Sep 2 Ready for Release ⏸ Paused 165 —
Sep 2 → Oct 20 Ready for Scheduling ▶ Running 32 33
Oct 20 → Oct 20 Assigned ▶ Running 0 33
Oct 20 → Oct 21 Scheduled ▶ Running 1 34
Oct 21 → Oct 21 Tech On Site ▶ Running 0 34
Holding 167.6d (excluded)
Coordinators 34.8d
Field Work 0.2d
✗ SLA Missed
Holding (excluded from total)
167.6 days
Coordinators
34.8 days
Over SLA
Field Work
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Oct 21, 2026 (71 days early)
📅
199.6 days Total Age
⏱️
166.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
31.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Closed • 289 days old
🚨
Primary Delay 166.0 days stuck in "Ready for Release"
⏱️
Total Delay 31.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
166.0d
Ready for Scheduling
32.8d / 1.0d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

All previous internal CSA notes were deleted due to Maps error.


10/19 KKelch called Ashlie to schedule for 10/27 due to tech availability with arrival between 8 and 10 am. Left VM. Call logged on WO-01435501 10/19/2026jsells left a voicemail with the work order number and I let the customer know that someone would be calling to schedule the visit

🔧 Work Performed
The kiosk needs a main power supply. The kiosk failed the PM.
🔍 Technician Findings
The kios was functioning but the seat would not lock and the LED lights were out.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329993
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 166.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 238d 2h
🚨 33.0 business days
👷
▶
3 Technician Assigned Oct 20, 9:32 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 47d 19h, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-10-22T15:30:00.000+0000, 2026-10-22T15:15:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Oct 20, 1:32 PM
Scheduled For: 2026-10-22T15:00:00.000+0000, 2026-10-22T14:45:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Oct 21, 9:47 AM
Scheduled For: 2026-10-21T16:00:00.000+0000
🚗
4x Travel Added Oct 21, 1:57 PM
Type: Travel, Labor, Expenses
Status: Open
Qty: 3, 1, 0.16667
🔧
Status: Tech On Site by Robert Lewis Oct 21, 2:08 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 4h
✔️
Status: Completed by Robert Lewis Oct 21, 2:15 PM
From: Tech On Site
To: Completed
Duration in Previous: 7m
🏁
Status: Closed by Robert Lewis Oct 21, 3:20 PM
From: Completed
To: Closed
Duration in Previous: 1h 5m

Bottlenecks

Ready for Scheduling
Duration: 32.8 business days (threshold: 1.0 business days)
Exceeded by 31.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
Oct 21, 12:00 PM
Created
Jan 6, 2:13 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03437789 Travel Open 3 $0.00 Oct 21, 1:57 PM
WL-03437790 Labor Open 1 $0.00 Oct 21, 1:57 PM
WL-03437791 Labor Open 0.16667 $0.00 Oct 21, 1:57 PM
WL-03437792 Expenses Open 1 $0.00 Oct 21, 1:57 PM

Details