Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330007 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1471 — 12022 Indian Rocks Rd, Largo FL, 33774

Jan 6, 2026 → Aug 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 157 biz days
🕐 Clock stopped: Completed (Aug 26, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸157d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Aug 21, 2026
157 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 21 → Aug 21, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 21 → Aug 26, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 26 → Aug 26, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 6, 2026 Completed: Aug 26, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Aug 21 Ready for Release ⏸ Paused 157 —
Aug 21 → Aug 21 Assigned ▶ Running 0 1
Aug 21 → Aug 26 Scheduled ▶ Running 3 4
Aug 26 → Aug 26 Tech On Site ▶ Running 0 4
Holding 159.6d (excluded)
Coordinators 4.0d
Field Work 1.4d
Billing 0.9d
✗ SLA Missed
Holding (excluded from total)
159.6 days
Coordinators
4.0 days
Over SLA
Field Work
1.4 days
Over SLA
Billing
0.9 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Aug 27, 2026 (126 days early)
📅
162.0 days Total Age
⏱️
158.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 289 days old
🚨
Primary Delay 158.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
158.0d
Assigned
0.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.3d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
Fully functioning Kiosk and online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station WI-FI

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330007
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 158.0 business days
👷
▶
2 Technician Assigned Aug 21, 8:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 225d 21h
🗓️
▶
2 Status: Scheduled Aug 21, 8:54 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-08-26T15:30:00.000+0000
📅
Dispatch Scheduled by Rhea Berry Aug 21, 9:02 AM
Scheduled For: 2026-08-26T13:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Rob Rivera Aug 26, 11:54 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 2h
✔️
▶
2 Status: Completed Aug 26, 12:26 PM
Status: Completed → 3x Travel Added
🚗
3x Travel Added
Type: Travel, Labor
Status: Open
Qty: 5, 1, 0.5
🏁
Status: Closed by Rob Rivera Aug 26, 10:54 PM
From: Completed
To: Closed
Duration in Previous: 10h 28m
📄
Status: Ready to Bill by Timothy Amburgey Aug 27, 9:17 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10h 22m
📨
▶
2 Status: Invoice Pending Aug 27, 4:39 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 22.9 business days
🧾
Invoice Created Sep 29, 2:52 PM
Invoice Number: SM-271393

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Completed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Aug 26, 9:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-271393

Work Details (3)

Name Type Status Qty Amount Date
WL-03352819 Travel Open 5 $0.00 Aug 26, 12:30 PM
WL-03352820 Labor Open 1 $0.00 Aug 26, 12:30 PM
WL-03352821 Labor Open 0.5 $0.00 Aug 26, 12:30 PM

Details