Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330011 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Shop Rite 801 — 1905 Sunrise Highway, Bayshore NY, 11706

Jan 6, 2026 → May 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 6 biz days
Paused: 82 biz days
🕐 Clock stopped: Completed (May 12, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸42d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 10, 2026
42 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 10 → Mar 10, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 10 → Mar 12, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 3 of ? biz days used
⏸35d
⏸ Clock Paused
Status: Ready for Release
Mar 12 → Apr 30, 2026
35 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 30 → Apr 30, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 30 → May 1, 2026
1 business day (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Entered
May 1 → May 1, 2026
0 business days (counted)
Running total: 4 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 1 → May 8, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
May 8 → May 8, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
May 8 → May 12, 2026
2 business days (counted)
Running total: 6 of ? biz days used
Created: Jan 6, 2026 Completed: May 12, 2026
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 10 Ready for Release ⏸ Paused 42 —
Mar 10 → Mar 10 Assigned ▶ Running 0 1
Mar 10 → Mar 12 Scheduled ▶ Running 2 3
Mar 12 → Mar 12 Entered ▶ Running 0 3
Mar 12 → Apr 30 Ready for Release ⏸ Paused 35 —
Apr 30 → Apr 30 Assigned ▶ Running 0 3
Apr 30 → May 1 Scheduled ▶ Running 1 4
May 1 → May 1 Entered ▶ Running 0 4
May 1 → May 8 Ready for Release ⏸ Paused 5 —
May 8 → May 8 Assigned ▶ Running 0 4
May 8 → May 12 Scheduled ▶ Running 2 6
Holding 85.8d (excluded)
Coordinators 6.5d
Billing 2.0d
✗ SLA Missed
Holding (excluded from total)
85.8 days
Coordinators
6.5 days
Over SLA
Billing
2.0 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 12, 2026 (233 days early)
📅
87.7 days Total Age
⏱️
43.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
1.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 43.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
84.2d
Scheduled
6.5d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
On arrival, unit up and running. LEDs illuminated. Top and bottom displays illuminated. Seat lock functioning. Recalibrated touch screen. Performed and completed preventative maintenance procedures on this unit. Unit passes functional testing and has been returned to service. 
🔍 Technician Findings
On arrival, unit up and running. LEDs illuminated. Top and bottom displays illuminated. Seat lock functioning. Recalibrated touch screen. Performed and completed preventative maintenance procedures on this unit. Unit passes functional testing and has been returned to service. 
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330011
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 43.0 business days
👷
▶
3 Technician Assigned Mar 10, 4:14 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 62d 5h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-12T19:00:00.000+0000
⏳ 3.0 business days
🆕
Status: Entered by Kourtney Smith Mar 12, 2:38 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 22h, 0m
🚨 36.0 business days
👷
▶
3 Technician Assigned Apr 30, 8:17 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 48d 17h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-05-01T15:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Apr 30, 8:32 AM
Scheduled For: 2026-05-01T17:00:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Kourtney Smith May 1, 3:49 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 7h, 0m
⚠️ 6.0 business days
👷
▶
3 Technician Assigned May 8, 8:23 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 6d 16h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-05-11T15:00:00.000+0000
⏳ 2.0 business days
⏱️
5x Labor Added May 11, 8:26 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 1.75, 22, 41
✔️
Status: Completed by David Trost May 11, 8:32 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 12h, 0m
📄
Status: Ready to Bill by Hannah Shaw May 12, 11:27 AM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 54m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending May 13, 12:20 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 23.0 business days
🧾
Invoice Created Jun 15, 2:55 PM
Invoice Number: SM-261808

Bottlenecks

Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 3.8 business hours
Scheduled
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 0.5 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
David Trost
Scheduled
May 11, 11:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-261808

Work Details (5)

Name Type Status Qty Amount Date
WL-03222526 Labor Open 0.75 $0.00 May 11, 8:26 PM
WL-03222527 Labor Open 0.75 $0.00 May 11, 8:26 PM
WL-03222528 Labor Open 1.75 $0.00 May 11, 8:26 PM
WL-03222529 Travel Open 22 $0.00 May 11, 8:26 PM
WL-03222530 Travel Open 41 $0.00 May 11, 8:26 PM

Details