Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330016 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 553 — 250 Pond Path, South Setaucket NY, 11720

Jan 6, 2026 → Apr 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 1 biz days
Paused: 76 biz days
🕐 Clock stopped: Completed (Apr 27, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸62d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 7, 2026
62 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸14d
⏸ Clock Paused
Status: Ready for Release
Apr 7 → Apr 27, 2026
14 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 27, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 7 Ready for Release ⏸ Paused 62 —
Apr 7 → Apr 7 Assigned ▶ Running 0 1
Apr 7 → Apr 7 Scheduled ▶ Running 0 1
Apr 7 → Apr 7 Entered ▶ Running 0 1
Apr 7 → Apr 27 Ready for Release ⏸ Paused 14 —
Apr 27 → Apr 27 Assigned ▶ Running 0 1
Apr 27 → Apr 27 Scheduled ▶ Running 0 1
Holding 79.6d (excluded)
Coordinators 1.1d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
79.6 days
Coordinators
1.1 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 27, 2026 (248 days early)
📅
77.6 days Total Age
⏱️
63.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
0.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 63.0 days stuck in "Ready for Release"
⏱️
Total Delay 0.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
78.0d
Scheduled
1.1d / 2.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM due
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330016
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 63.0 business days
👷
▶
3 Status: Assigned Apr 7, 9:32 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Mohamed Shareed
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-07T18:30:00.000+0000
🆕
Status: Entered by Kourtney Smith Apr 7, 10:42 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1h 9m, 0m
🚨 15.0 business days
👷
▶
3 Technician Assigned Apr 27, 8:15 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 19d 21h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-27T18:00:00.000+0000
⏱️
▶
2 5x Labor Added Apr 27, 6:41 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 10h 25m, 0m
📄
Status: Ready to Bill by Hannah Shaw Apr 28, 5:12 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 30m
📨
Status: Invoice Pending by Hannah Shaw Apr 28, 5:52 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 40m
⏳ 3.8 business days
🧾
Invoice Created May 1, 9:05 PM
Invoice Number: SM-260386

Bottlenecks

Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Edward Arias
Scheduled
Apr 27, 2:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-260386

Work Details (5)

Name Type Status Qty Amount Date
WL-03202903 Labor Open 0.25 $0.00 Apr 27, 6:41 PM
WL-03202904 Labor Open 1.25 $0.00 Apr 27, 6:41 PM
WL-03202905 Labor Open 2 $0.00 Apr 27, 6:41 PM
WL-03202906 Travel Open 5 $0.00 Apr 27, 6:41 PM
WL-03202907 Travel Open 64 $0.00 Apr 27, 6:41 PM

Details