📍 Publix 796 — 5655 Red Bug Lake Road, Winter Springs FL, 32708
Jan 6, 2026 → Apr 21, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 65 biz days
🕐 Clock stopped: Completed (Apr 14, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸65d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 10, 2026
65 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 10 → Apr 14, 2026
2 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026Completed: Apr 14, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Apr 10
Ready for Release
⏸ Paused
65
—
Apr 10 → Apr 14
Assigned
▶ Running
2
3
Holding67.6d (excluded)
Coordinators2.5d
Field Work6.0d
✗ SLA Missed
Holding(excluded from total)
67.6 days
Coordinators
2.5 days
Over SLA
Field Work
6.0 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Apr 21, 2026 (254 days early)
📅
73.6 daysTotal Age
⏱️
66.0d in Ready for ReleaseLongest Stage
🔄
4 transitionsStatus Changes
⚠️
7.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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At Risk - Monitor Closely
Canceled • 220 days old
🚨
Primary Delay66.0 days stuck in "Ready for Release"
⏱️
Total Delay7.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
66.0d
Assigned
2.5d / 0.5d SLA
Completed
6.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/21/2026 Sramen - Canceling as a duplicate because WO 1326695 was changed to a repair/PM after the tech had completed the repair WO.
4/13/2026 Sramen - Was working on WO-01326695 and per the chatter on that repair wo, this PM was reopened and needed to be closed from 3/31 date of service. The FSE was chattered on 1326695 but has not done anything with this pm wo. I moved to serviced so tech will close out.
🔧Work Performed
Completed Higi PM.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄Description
Merge KMY Kiosk
Timeline
📋
Work Order Created Jan 6, 2:13 PM
Work Order:WO-01330017
Type:Preventive Maintenance
Priority:PSM
✅
Status: Ready for Release by Stephanie RamenJan 7, 10:03 AM
From:On Hold
To:Ready for Release
Duration in Previous:19h 50m
🚨66.0 business days
👷
▶
2
Technician Assigned Apr 10, 9:55 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Release
To:Assigned
Duration in Previous:92d 22h
⏳2.0 business days
✔️
Status: Completed by Stephanie RamenApr 13, 11:48 PM
From:Assigned
To:Completed
Duration in Previous:3d 13h
⚠️6.0 business days
🚫
Status: Canceled by Stephanie RamenApr 21, 9:47 AM
From:Completed
To:Canceled
Duration in Previous:7d 9h
Bottlenecks
Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Completed
Duration: 6.0 business days (threshold: 1.0 business days)