Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330018 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 817 — 1589 West Lantana Road, Lantana FL, 33462

Jan 6, 2026 → Apr 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (1 biz days late)
Active: 19 biz days
Paused: 40 biz days
🕐 Clock stopped: Completed (Apr 1, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸40d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 6, 2026
40 business days (not counted)
18d
▶ Clock Running
Status: Scheduled
Mar 6 → Apr 1, 2026
18 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 1 → Apr 1, 2026
0 business days (counted)
Running total: 19 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 1, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 6 Ready for Release ⏸ Paused 40 —
Mar 6 → Apr 1 Scheduled ▶ Running 18 19
Apr 1 → Apr 1 Tech On Site ▶ Running 0 19
Holding 42.6d (excluded)
Coordinators 18.7d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
42.6 days
Coordinators
18.7 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 1, 2026 (274 days early)
📅
59.6 days Total Age
⏱️
41.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
17.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 41.0 days stuck in "Ready for Release"
⏱️
Total Delay 17.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
41.0d
Scheduled
18.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
Fully working kiosk but AD loose benchtop
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330018
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 41.0 business days
👷
▶
3 Technician Assigned Mar 6, 1:27 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-12T14:15:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 58d 3h
⏳ 4.0 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 11, 10:29 AM
Scheduled For: 2026-03-16T14:15:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Mar 11, 5:21 PM
Scheduled For: 2026-03-18T14:15:00.000+0000
⏳ 2.8 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 13, 9:12 AM
Scheduled For: 2026-03-23T14:15:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 19, 4:52 PM
Scheduled For: 2026-03-26T14:15:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 23, 4:52 PM
Scheduled For: 2026-04-01T14:15:00.000+0000
⚠️ 7.9 business days
🔧
Status: Tech On Site by Rob Rivera Apr 1, 12:37 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 25d 22h
✔️
▶
2 Status: Completed Apr 1, 1:34 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 0.5, 3
🏁
Status: Closed by Rob Rivera Apr 1, 1:57 PM
From: Completed
To: Closed
Duration in Previous: 22m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 2, 5:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 3h
📨
Status: Invoice Pending by Hannah Shaw Apr 2, 6:04 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 8m, 0m
⚠️ 5.7 business days
🧾
Invoice Created Apr 9, 8:47 AM
Invoice Number: SM-258236

Bottlenecks

Scheduled
Duration: 18.7 business days (threshold: 2.0 business days)
Exceeded by 16.7 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Apr 1, 10:15 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-258236

Work Details (3)

Name Type Status Qty Amount Date
WL-03168893 Labor Open 1 $0.00 Apr 1, 1:38 PM
WL-03168894 Labor Open 0.5 $0.00 Apr 1, 1:38 PM
WL-03168895 Travel Open 3 $0.00 Apr 1, 1:38 PM

Details