Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330020 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 United Market Street Pharmacy #563 — 985 W. Bethany Drive, Allen TX, 75013

Jan 6, 2026 → Mar 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 54 biz days
🕐 Clock stopped: Completed (Mar 27, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸8d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 20, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸46d
⏸ Clock Paused
Status: Ready for Release
Jan 20 → Mar 26, 2026
46 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 26 → Mar 27, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 27, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 20 Ready for Release ⏸ Paused 8 —
Jan 20 → Jan 20 Assigned ▶ Running 0 1
Jan 20 → Mar 26 Ready for Release ⏸ Paused 46 —
Mar 26 → Mar 26 Assigned ▶ Running 0 1
Mar 26 → Mar 27 Scheduled ▶ Running 1 2
Mar 27 → Mar 27 Tech On Site ▶ Running 0 2
Holding 57.6d (excluded)
Coordinators 2.0d
Field Work 0.6d
Billing 1.8d
✗ SLA Missed
Holding (excluded from total)
57.6 days
Coordinators
2.0 days
Field Work
0.6 days
Billing
1.8 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 27, 2026 (279 days early)
📅
56.6 days Total Age
⏱️
47.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
2.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 47.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
56.0d
Assigned
0.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
4.2d / 1.0d SLA
WO Correction Needed
1.0d
Ready to Bill
0.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/1/26 CDempsey- notified Chris of correction needed.

4.1.26 hshaw - picture showing SN# not attached.

🔧 Work Performed
I completed the PM on the unit. I function tested the unit and all passed. I returned the unit to service.
🔍 Technician Findings
Kiosk was fully operational
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330020
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Jan 20, 10:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 13d 0h
✅
Status: Ready for Release by Kaitlyn Kelch Jan 20, 10:41 AM
From: Assigned
To: Ready for Release
Duration in Previous: 14m
🚨 47.0 business days
👷
▶
3 Technician Assigned Mar 26, 9:27 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 64d 21h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-27T17:00:00.000+0000
📅
▶
3 Dispatch Scheduled Mar 26, 4:33 PM
Dispatch Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Christopher Womack
Scheduled For: 2026-03-27T18:00:00.000+0000
📅
Dispatch Scheduled by Christopher Womack
Scheduled For: 2026-03-27T19:30:00.000+0000, 2026-03-27T19:00:00.000+0000
🔧
Status: Tech On Site by Christopher Womack Mar 27, 1:56 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 4h
⏱️
▶
2 3x Labor Added Mar 27, 6:27 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Christopher Womack
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 31m, 0m
⏳ 3.7 business days
✏️
Status: WO Correction Needed by Hannah Shaw Apr 1, 11:01 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 4d 16h
🏁
Status: Closed by Christopher Womack Apr 1, 7:46 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 8h 44m
📄
Status: Ready to Bill by Hannah Shaw Apr 2, 9:38 AM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 52m
📨
▶
3 Status: Invoice Pending Apr 2, 4:23 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-258216
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Womack
Scheduled
Mar 27, 3:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-258216

Work Details (3)

Name Type Status Qty Amount Date
WL-03163543 Labor Open 0.5 $0.00 Mar 27, 6:27 PM
WL-03163544 Labor Open 1 $0.00 Mar 27, 6:27 PM
WL-03163545 Travel Open 4 $0.00 Mar 27, 6:27 PM

Details