Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330024 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6612 — 1225 CONCORD AVE, Concord CA, 94520

Jan 6, 2026 → Sep 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (1 biz days late)
Active: 19 biz days
Paused: 154 biz days
🕐 Clock stopped: Completed (Sep 14, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸154d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Aug 18, 2026
154 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 18 → Aug 18, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 18 → Sep 3, 2026
12 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Entered
Sep 3 → Sep 3, 2026
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 3 → Sep 10, 2026
4 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 10 → Sep 14, 2026
2 business days (counted)
Running total: 19 of ? biz days used
Created: Jan 6, 2026 Completed: Sep 14, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Aug 18 Ready for Release ⏸ Paused 154 —
Aug 18 → Aug 18 Assigned ▶ Running 0 1
Aug 18 → Sep 3 Scheduled ▶ Running 12 13
Sep 3 → Sep 3 Entered ▶ Running 0 13
Sep 3 → Sep 10 Assigned ▶ Running 4 17
Sep 10 → Sep 14 Scheduled ▶ Running 2 19
Holding 156.6d (excluded)
Coordinators 20.5d
Field Work 0.5d
Billing 1.7d
✗ SLA Missed
Holding (excluded from total)
156.6 days
Coordinators
20.5 days
Over SLA
Field Work
0.5 days
Billing
1.7 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Sep 14, 2026 (108 days early)
📅
173.6 days Total Age
⏱️
155.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
17.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay 155.0 days stuck in "Ready for Release"
⏱️
Total Delay 17.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
155.0d
Assigned
4.5d / 0.5d SLA
Scheduled
16.0d / 2.0d SLA
Completed
0.5d / 1.0d SLA
Closed
3.2d / 1.0d SLA
WO Correction Needed
0.9d
Ready to Bill
0.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9.16.26 hshaw - missing photo showing the SN#

9/3/26 Rberry- Assigned to wrong tech. Assigning to Angel Rios to complete with other work in the area.


9/3/26 Rberry- Reassigning to Justin Armas. Angel Rios will not be able to complete these due to other work.

🔧 Work Performed
Performed PM
🔍 Technician Findings
Kios was fully operational
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330024
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 155.0 business days
👷
▶
4 Technician Assigned Aug 18, 11:17 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Release
To: Assigned
Duration in Previous: 223d 0h
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-08-27T18:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Aug 18, 11:25 AM
Scheduled For: 2026-08-27T17:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Michael Burris Aug 19, 2:11 PM
Scheduled For: 2026-09-08T17:00:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Rhea Berry Sep 3, 12:28 PM
Scheduled For: 2026-09-11T17:00:00.000+0000
🆕
▶
2 Status: Entered Sep 3, 3:53 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Justin Armas
👷
Technician Assigned by Rhea Berry Sep 3, 4:08 PM
Technician: a0h8Y00000JjGEfQAN, Angel Rios
⏳ 5.0 business days
👷
▶
3 Technician Assigned Sep 10, 11:47 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 6d 19h
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-09-14T18:30:00.000+0000
⏳ 3.0 business days
✔️
Status: Completed by Justin Armas Sep 14, 3:25 PM
From: Scheduled
To: Completed
Duration in Previous: 4d 3h
⏱️
3x Labor Added Sep 14, 3:41 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 30
🏁
Status: Closed by Justin Armas Sep 14, 7:24 PM
From: Completed
To: Closed
Duration in Previous: 3h 58m
⏳ 2.6 business days
✏️
Status: WO Correction Needed by Hannah Shaw Sep 16, 11:53 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 16h
🏁
Status: Closed by Justin Armas Sep 16, 7:00 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 7h 6m
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 8:50 AM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 50m
📨
Status: Invoice Pending by Hannah Shaw Sep 17, 3:27 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 6h 36m, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 20, 12:33 PM
Invoice Number: SM-272924

Bottlenecks

Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Assigned
Duration: 4.5 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Justin Armas
Scheduled
Sep 14, 2:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-272924

Work Details (3)

Name Type Status Qty Amount Date
WL-03380948 Labor Open 0.5 $0.00 Sep 14, 3:41 PM
WL-03380949 Labor Open 0.5 $0.00 Sep 14, 3:41 PM
WL-03380950 Travel Open 30 $0.00 Sep 14, 3:41 PM

Details