Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330026 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6219 — 1850 E WOODMEN RD, Colorado Springs CO, 80920

Jan 6, 2026 → Jan 28, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 28)
⏸ 14d excluded (parts wait + holding)
✓ SLA Met (1d early)
Holding 13.6d (excluded)
Coordinators 5.0d
Field Work 0.1d
Billing 1.9d
✓ SLA Met
Holding (excluded from total)
13.6 days
Coordinators
5.0 days
Over SLA
Field Work
0.1 days
Billing
1.9 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jan 28, 2026 (337 days early)
📅
16.6 days Total Age
⏱️
12.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
3.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 12.0 days stuck in "Ready for Release"
⏱️
Total Delay 3.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
12.0d
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
2.3d / 1.0d SLA
WO Correction Needed
1.3d
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.29.26 hshaw - missing PM checklist & pictures

🔧 Work Performed
Cleaned outer surfaces of kiosk. Cleaned the screens. Cleaned and dusted the internal kiosk including the PC. Calibrated the scale. Verified the BP was reading was in calibration. Performed a function check.
🔍 Technician Findings
Kiosk was fully operational Higi Blood pressure in need of PM.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330026
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 12.0 business days
👷
▶
3 Technician Assigned Jan 22, 9:30 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 14d 23h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-29T00:00:00.000+0000
⚠️ 5.0 business days
🔧
▶
2 Status: Tech On Site Jan 28, 3:47 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.75, 1, 43
✔️
Status: Completed by Jason Morris Jan 28, 4:33 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 46m, 0m
⏳ 1.9 business days
✏️
Status: WO Correction Needed by Hannah Shaw Jan 29, 4:53 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 0h
⏳ 1.9 business days
🏁
Status: Closed by Jason Morris Jan 30, 11:14 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 6h
⏳ 1.1 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 2, 10:15 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 11h
📨
▶
3 Status: Invoice Pending Feb 2, 3:37 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-252826

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jason Morris
Scheduled
Jan 28, 7:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-252826

Work Details (3)

Name Type Status Qty Amount Date
WL-03082063 Labor Open 0.75 $0.00 Jan 28, 3:49 PM
WL-03082064 Labor Open 1 $0.00 Jan 28, 3:49 PM
WL-03082065 Travel Open 43 $0.00 Jan 28, 3:49 PM

Details