Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330027 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8180 — 2709 WALTON WAY, Marion IL, 62959

Jan 6, 2026 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 46 biz days overdue
Active: 63 biz days
Paused: 137 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 8, 2026
1 business day (not counted)
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 14, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 14 → Jan 20, 2026
3 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 20 → Feb 3, 2026
10 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Entered
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 19 of ? biz days used
⏸47d
⏸ Clock Paused
Status: Ready for Release
Feb 4 → Apr 13, 2026
47 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 13 → Apr 13, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 13 → Apr 14, 2026
1 business day (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Entered
Apr 14 → Apr 14, 2026
0 business days (counted)
Running total: 20 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 14 → Apr 22, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 22 → Apr 27, 2026
3 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Entered
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 23 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 27 → Apr 29, 2026
2 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 29 → May 5, 2026
4 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Entered
May 5 → May 5, 2026
0 business days (counted)
Running total: 27 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 5 → May 6, 2026
1 business day (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Scheduled
May 6 → May 7, 2026
1 business day (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Entered
May 7 → May 7, 2026
0 business days (counted)
Running total: 28 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 7 → May 13, 2026
4 business days (not counted)
▶ Clock Running
Status: Assigned
May 13 → May 13, 2026
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Scheduled
May 13 → May 21, 2026
6 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Entered
May 21 → May 21, 2026
0 business days (counted)
Running total: 34 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Ready for Release
May 21 → Jul 10, 2026
33 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 10 → Jul 10, 2026
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 10 → Jul 10, 2026
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Entered
Jul 10 → Jul 10, 2026
0 business days (counted)
Running total: 34 of ? biz days used
⏸38d
⏸ Clock Paused
Status: Ready for Release
Jul 10 → Sep 2, 2026
38 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 2, 2026
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 2 → Sep 2, 2026
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 2 → Sep 8, 2026
3 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Entered
Sep 8 → Sep 8, 2026
0 business days (counted)
Running total: 37 of ? biz days used
25d
▶ Clock Running
Status: Canceled
Sep 8 → Oct 14, 2026
25 business days (counted)
Running total: 62 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Oct 14 → Oct 21, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 21 → Oct 21, 2026
0 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 21 → Oct 22, 2026
1 business day (counted)
Running total: 63 of ? biz days used
Created: Jan 6, 2026 Today
Show SLA Clock Detail (42 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 8 Ready for Release ⏸ Paused 1 —
Jan 8 → Jan 8 Assigned ▶ Running 0 1
Jan 8 → Jan 14 Scheduled ▶ Running 4 5
Jan 14 → Jan 20 Reschedule ▶ Running 3 8
Jan 20 → Jan 20 Assigned ▶ Running 0 8
Jan 20 → Feb 3 Scheduled ▶ Running 10 18
Feb 3 → Feb 4 Reschedule ▶ Running 1 19
Feb 4 → Feb 4 Entered ▶ Running 0 19
Feb 4 → Apr 13 Ready for Release ⏸ Paused 47 —
Apr 13 → Apr 13 Assigned ▶ Running 0 19
Apr 13 → Apr 14 Scheduled ▶ Running 1 20
Apr 14 → Apr 14 Entered ▶ Running 0 20
Apr 14 → Apr 22 Ready for Release ⏸ Paused 6 —
Apr 22 → Apr 22 Assigned ▶ Running 0 20
Apr 22 → Apr 27 Scheduled ▶ Running 3 23
Apr 27 → Apr 27 Entered ▶ Running 0 23
Apr 27 → Apr 29 Ready for Release ⏸ Paused 2 —
Apr 29 → Apr 29 Assigned ▶ Running 0 23
Apr 29 → May 5 Scheduled ▶ Running 4 27
May 5 → May 5 Entered ▶ Running 0 27
May 5 → May 6 Ready for Release ⏸ Paused 1 —
May 6 → May 6 Assigned ▶ Running 0 27
May 6 → May 7 Scheduled ▶ Running 1 28
May 7 → May 7 Entered ▶ Running 0 28
May 7 → May 13 Ready for Release ⏸ Paused 4 —
May 13 → May 13 Assigned ▶ Running 0 28
May 13 → May 21 Scheduled ▶ Running 6 34
May 21 → May 21 Entered ▶ Running 0 34
May 21 → Jul 10 Ready for Release ⏸ Paused 33 —
Jul 10 → Jul 10 Assigned ▶ Running 0 34
Jul 10 → Jul 10 Scheduled ▶ Running 0 34
Jul 10 → Jul 10 Entered ▶ Running 0 34
Jul 10 → Sep 2 Ready for Release ⏸ Paused 38 —
Sep 2 → Sep 2 Ready for Scheduling ▶ Running 0 34
Sep 2 → Sep 2 Assigned ▶ Running 0 34
Sep 2 → Sep 8 Scheduled ▶ Running 3 37
Sep 8 → Sep 8 Entered ▶ Running 0 37
Sep 8 → Oct 14 Canceled ▶ Running 25 62
Oct 14 → Oct 21 Ready for Release ⏸ Paused 5 —
Oct 21 → Oct 21 Assigned ▶ Running 0 62
Oct 21 → Oct 22 Scheduled ▶ Running 1 63
Dispatch 0.0d
Holding 145.5d (excluded)
Coordinators 45.2d
⚠ Overdue
Dispatch
0.0 days
Holding (excluded from total)
145.5 days
Coordinators
45.2 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 (70 days left)
📅
200.6 days Total Age
⏱️
47.3d in Ready for Release Longest Stage
🔄
28 transitions Status Changes
⚠️
25.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Scheduled • 289 days old
🚨
Primary Delay 47.3 days stuck in "Ready for Release"
⏱️
Total Delay 25.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
143.9d
Scheduled
39.4d / 2.0d SLA
Reschedule
5.4d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Entered
0.0d / 0.5d SLA
Canceled
25.7d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/8 KHardison - Cancelling, combining with repair WO.

2/3/26 CDempsey- Tech had vehicle issues and couldn't get to this wo. Putting into reschedule.

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330027
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⏳ 2.0 business days
👷
▶
3 Technician Assigned Jan 8, 10:50 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 1d 0h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-16T18:00:00.000+0000
⚠️ 5.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Jan 14, 10:54 AM
From: Scheduled
To: Reschedule
Duration in Previous: 6d 0h
⏳ 4.0 business days
👷
▶
3 Status: Assigned Jan 20, 10:10 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Blake Ward
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-26T19:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 26, 9:17 AM
Scheduled For: 2026-02-02T19:00:00.000+0000
⚠️ 7.0 business days
🔄
Status: Reschedule by Craig Dempsey Feb 3, 3:47 PM
From: Scheduled
To: Reschedule
Duration in Previous: 14d 5h
⏳ 2.0 business days
🆕
Status: Entered by Rhea Berry Feb 4, 4:49 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 1h, 0m
🚨 47.9 business days
👷
▶
3 Status: Assigned Apr 13, 10:19 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Kevin Cox
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-15T20:30:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Kaitlyn Kelch Apr 14, 11:33 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 1h, 0m
⚠️ 7.0 business days
👷
▶
4 Status: Assigned Apr 22, 10:54 AM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Blake Ward
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-30T14:00:00.000+0000
⏳ 4.0 business days
🆕
Status: Entered by Kaitlyn Kelch Apr 27, 3:42 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 5d 4h, 0m
⏳ 3.0 business days
👷
▶
4 Technician Assigned Apr 29, 10:50 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 1d 19h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-06T14:00:00.000+0000
⚠️ 5.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 5, 10:15 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 5d 23h, 0m
👷
▶
4 Technician Assigned May 6, 9:23 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 23h 7m
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-12T14:00:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 7, 1:33 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 4h, 0m
⚠️ 5.0 business days
👷
▶
4 Technician Assigned May 13, 10:44 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 5d 21h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-19T16:00:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 2m
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch May 18, 10:05 AM
Scheduled For: 2026-05-21T16:00:00.000+0000
⏳ 4.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 21, 2:43 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 8d 3h, 0m
🚨 34.0 business days
👷
▶
4 Technician Assigned Jul 10, 12:04 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Entered
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 49d 21h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-07-24T16:00:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 0m
🚨 39.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 54d 1h
👷
▶
3 Technician Assigned Sep 2, 4:40 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 2h 41m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-09-08T20:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Sep 3, 9:16 AM
Scheduled For: 2026-09-11T20:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Sep 3, 12:28 PM
Scheduled For: 2026-09-17T18:30:00.000+0000
⏳ 3.0 business days
🆕
▶
2 Status: Entered Sep 8, 2:12 PM
Status: Entered → Status: Canceled
🚫
Status: Canceled by Kimberly Hardison
From: Entered
To: Canceled
Duration in Previous: 4m
🚨 26.0 business days
✅
Status: Ready for Release by Erin Martin Oct 14, 2:29 PM
From: Canceled
To: Ready for Release
Duration in Previous: 36d 0h
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Oct 21, 9:23 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 6d 18h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-11-16T16:00:00.000+0000

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Blake Ward
Scheduled
Nov 16, 11:00 AM
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details