📍 Sam's Club #6350 — 3333 N Us Highway 75, Sherman TX, 75090
Jan 6, 2026 → Present
🟢 On Track
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
0 biz days remaining
Active: 7 biz days
Paused: 146 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 12, 2026
44 business days (not counted)
▶ Clock Running
Status: Entered
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Canceled
Mar 12 → Mar 20, 2026
6 business days (counted)
Running total: 7 of ? biz days used
⏸49d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → May 29, 2026
49 business days (not counted)
▶ Clock Running
Status: Assigned
May 29 → May 29, 2026
0 business days (counted)
Running total: 7 of ? biz days used
⏸53d
⏸ Clock Paused
Status: Ready for Release
May 29 → Aug 15, 2026
53 business days (not counted)
Created: Jan 6, 2026Today
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Mar 12
Ready for Release
⏸ Paused
44
—
Mar 12 → Mar 12
Entered
▶ Running
0
1
Mar 12 → Mar 20
Canceled
▶ Running
6
7
Mar 20 → May 29
Ready for Release
⏸ Paused
49
—
May 29 → May 29
Assigned
▶ Running
0
7
May 29 → Aug 15
Ready for Release
⏸ Paused
53
—
Holding96.6d (excluded)
Coordinators0.0d
On Track
Holding(excluded from total)
96.6 days
Coordinators
0.0 days
Created: Jan 6, 2026
Due: Dec 31, 2026 (138 days left)
📅
153.6 daysTotal Age
⏱️
50.0d in Ready for ReleaseLongest Stage
🔄
5 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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On Track
Ready for Release • 220 days old
🚨
Primary Delay50.0 days stuck in "Ready for Release"
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
95.0d
Canceled
6.8d
Assigned
0.0d / 0.5d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/12/26 lcoonrod
cancelling PM and adding to repair case 00576640
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Green Kiosk with 4G installed
Timeline
📋
Work Order Created Jan 6, 2:13 PM
Work Order:WO-01330029
Type:Preventive Maintenance
Priority:PSM
✅
Status: Ready for Release by Stephanie RamenJan 7, 10:03 AM
From:On Hold
To:Ready for Release
Duration in Previous:19h 49m
🚨45.0 business days
🆕
Status: Entered by Leona CoonrodMar 12, 1:54 PM
From:Ready for Release, Entered
To:Entered, Canceled
Duration in Previous:64d 2h, 0m
⚠️7.0 business days
✅
Status: Ready for Release by Jessica FoleyMar 20, 11:02 AM
From:Canceled
To:Ready for Release
Duration in Previous:7d 21h
🚨50.0 business days
👷
▶
2
Technician Assigned May 29, 9:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Release
To:Assigned
Duration in Previous:69d 22h
✅
Status: Ready for Release by Kaitlyn KelchMay 29, 10:06 AM