📍 Sam's Club #6350 — 3333 N Us Highway 75, Sherman TX, 75090
Jan 6, 2026 → Present
🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 23 biz days overdue
Active: 40 biz days
Paused: 160 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 12, 2026
44 business days (not counted)
▶ Clock Running
Status: Entered
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Canceled
Mar 12 → Mar 20, 2026
6 business days (counted)
Running total: 7 of ? biz days used
⏸49d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → May 29, 2026
49 business days (not counted)
▶ Clock Running
Status: Assigned
May 29 → May 29, 2026
0 business days (counted)
Running total: 7 of ? biz days used
⏸66d
⏸ Clock Paused
Status: Ready for Release
May 29 → Sep 2, 2026
66 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 3, 2026
1 business day (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 3 → Sep 21, 2026
11 business days (counted)
Running total: 19 of ? biz days used
21d
▶ Clock Running
Status: Scheduled
Sep 21 → Oct 21, 2026
21 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Entered
Oct 21 → Oct 21, 2026
0 business days (counted)
Running total: 40 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Oct 21 → Oct 22, 2026
1 business day (not counted)
Created: Jan 6, 2026Today
Show SLA Clock Detail (12 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Mar 12
Ready for Release
⏸ Paused
44
—
Mar 12 → Mar 12
Entered
▶ Running
0
1
Mar 12 → Mar 20
Canceled
▶ Running
6
7
Mar 20 → May 29
Ready for Release
⏸ Paused
49
—
May 29 → May 29
Assigned
▶ Running
0
7
May 29 → Sep 2
Ready for Release
⏸ Paused
66
—
Sep 2 → Sep 3
Ready for Scheduling
▶ Running
1
8
Sep 3 → Sep 21
Assigned
▶ Running
11
19
Sep 21 → Oct 21
Scheduled
▶ Running
21
40
Oct 21 → Oct 21
Entered
▶ Running
0
40
Oct 21 → Oct 22
Ready for Release
⏸ Paused
1
—
Holding163.6d (excluded)
Coordinators35.1d
⚠ Overdue
Holding(excluded from total)
163.6 days
Coordinators
35.1 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026 (70 days left)
📅
200.6 daysTotal Age
⏱️
67.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
31.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Release • 289 days old
🚨
Primary Delay67.0 days stuck in "Ready for Release"
⏱️
Total Delay31.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
162.0d
Canceled
6.8d
Assigned
11.4d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Scheduled
22.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/12/26 lcoonrod
cancelling PM and adding to repair case 00576640
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Green Kiosk with 4G installed
Timeline
📋
Work Order Created Jan 6, 2:13 PM
Work Order:WO-01330029
Type:Preventive Maintenance
Priority:PSM
✅
Status: Ready for Release by Stephanie RamenJan 7, 10:03 AM
From:On Hold
To:Ready for Release
Duration in Previous:19h 49m
🚨45.0 business days
🆕
Status: Entered by Leona CoonrodMar 12, 1:54 PM
From:Ready for Release, Entered
To:Entered, Canceled
Duration in Previous:64d 2h, 0m
⚠️7.0 business days
✅
Status: Ready for Release by Jessica FoleyMar 20, 11:02 AM
From:Canceled
To:Ready for Release
Duration in Previous:7d 21h
🚨50.0 business days
👷
▶
2
Technician Assigned May 29, 9:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Release
To:Assigned
Duration in Previous:69d 22h
✅
Status: Ready for Release by Kaitlyn KelchMay 29, 10:06 AM
From:Assigned
To:Ready for Release
Duration in Previous:9m
🚨67.0 business days
📅
Status: Ready for Scheduling by Rhea BerrySep 2, 1:59 PM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:96d 3h
⏳2.0 business days
👷
▶
2
Technician Assigned Sep 3, 5:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 3h
🚨11.9 business days
🗓️
▶
2
Status: Scheduled Sep 21, 10:41 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-10-09T15:30:00.000+0000
⏳3.0 business days
📅
Dispatch Scheduled by Kaitlyn KelchSep 23, 10:17 AM