Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330031 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Murphysboro Life Skills Re-Entry Center - Aetna — 636 Elza Brantley Drive, Murphysboro IL, 62966

Jan 6, 2026 → Sep 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 6 biz days
Paused: 168 biz days
🕐 Clock stopped: Tech Off Site (Sep 15, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸168d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Sep 8, 2026
168 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 8 → Sep 8, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 8 → Sep 15, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 15 → Sep 15, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Jan 6, 2026 Tech Off Site: Sep 15, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Sep 8 Ready for Release ⏸ Paused 168 —
Sep 8 → Sep 8 Assigned ▶ Running 0 1
Sep 8 → Sep 15 Scheduled ▶ Running 5 6
Sep 15 → Sep 15 Tech On Site ▶ Running 0 6
Holding 170.6d (excluded)
Coordinators 5.7d
Field Work 0.6d
Billing 0.8d
✗ SLA Missed
Holding (excluded from total)
170.6 days
Coordinators
5.7 days
Over SLA
Field Work
0.6 days
Billing
0.8 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Sep 15, 2026 (107 days early)
📅
174.6 days Total Age
⏱️
169.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
4.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 289 days old
🚨
Primary Delay 169.0 days stuck in "Ready for Release"
⏱️
Total Delay 4.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
169.0d
Assigned
0.0d / 0.5d SLA
Scheduled
5.6d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
0.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/8 KKelch called Stacy back to schedule for 9/15 with arrival between 1 and 3 pm. Customer confirmed.


9/3 KKelch called site to schedule for 9/15 with arrival between 1 and 2 pm. LEft VM. 

🔧 Work Performed
PM Completed
🔍 Technician Findings
Higi Green in service
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk Hard wired

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330031
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:06 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 53m
🚨 169.0 business days
👷
▶
2 Technician Assigned Sep 8, 2:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 244d 3h
🗓️
▶
2 Status: Scheduled Sep 8, 3:08 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-09-15T18:00:00.000+0000
⚠️ 6.0 business days
🔧
▶
2 Status: Tech On Site Sep 15, 2:36 PM
Status: Tech On Site → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 25
🚗
▶
2 Status: Tech Off Site Sep 15, 6:53 PM
Status: Tech Off Site → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 90
✔️
▶
2 Status: Completed Sep 15, 7:05 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Brian Williams
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.6 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 8:50 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 13h
📨
Status: Invoice Pending by Hannah Shaw Sep 17, 3:27 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 6h 36m, 0m
⏳ 4.0 business days
🧾
Invoice Created Sep 22, 1:54 PM
Invoice Number: SM-272924

Bottlenecks

Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Brian Williams
Scheduled
Sep 15, 2:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-272924

Work Details (2)

Name Type Status Qty Amount Date
WL-03382716 Travel Open 25 $0.00 Sep 15, 2:40 PM
WL-03383745 Travel Open 90 $0.00 Sep 15, 6:54 PM

Details