Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330034 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 PUBLIX 1789 — 10115 University Blvd., Orlando FL, 32817

Jan 6, 2026 → May 28, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 95 biz days
🕐 Clock stopped: Completed (May 28, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸95d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 22, 2026
95 business days (not counted)
▶ Clock Running
Status: Scheduled
May 22 → May 28, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 28 → May 28, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 6, 2026 Completed: May 28, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → May 22 Ready for Release ⏸ Paused 95 —
May 22 → May 28 Scheduled ▶ Running 3 4
May 28 → May 28 Tech On Site ▶ Running 0 4
Holding 97.6d (excluded)
Coordinators 3.9d
Field Work 0.2d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
97.6 days
Coordinators
3.9 days
Over SLA
Field Work
0.2 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 28, 2026 (217 days early)
📅
99.6 days Total Age
⏱️
96.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
2.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 96.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
96.0d
Scheduled
3.9d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed the Higi PM.
🔍 Technician Findings
The kiosk was functioning normally.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station WI-FI

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330034
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 96.0 business days
👷
▶
3 Technician Assigned May 22, 12:39 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-05-28T18:30:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 135d 1h
⏳ 4.0 business days
🔧
Status: Tech On Site by Robert Lewis May 28, 4:13 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 3h
💵
3x Expenses Added May 28, 4:20 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 3, 20
💵
Expenses Added May 28, 5:37 PM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
3 Status: Completed May 28, 5:55 PM
Status: Completed → 3x Labor Added → Status: Closed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.13333333333333, 0.5
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Hannah Shaw May 29, 11:48 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 48m
📨
▶
2 Status: Invoice Pending May 29, 12:39 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 12.0 business days
🧾
Invoice Created Jun 15, 2:38 PM
Invoice Number: SM-263377

Bottlenecks

Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
May 28, 2:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-263377

Work Details (7)

Name Type Status Qty Amount Date
WL-03240888 Expenses Open 1 $0.00 May 28, 4:20 PM
WL-03240889 Travel Open 3 $0.00 May 28, 4:20 PM
WL-03240890 Travel Open 20 $0.00 May 28, 4:20 PM
WL-03240978 Expenses Open 1 $0.00 May 28, 5:37 PM
WL-03241014 Labor Open 0.13333333333333 $0.00 May 28, 5:58 PM
WL-03241015 Labor Open 1 $0.00 May 28, 5:58 PM
WL-03241016 Labor Open 0.5 $0.00 May 28, 5:58 PM

Details