Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330036 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1412 — 8360 Charlotte Highway, Indian Land SC, 29707

Jan 6, 2026 → Jan 9, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 9)
⏸ 1d excluded (parts wait + holding)
✓ SLA Met (20d early)
Holding 3.6d (excluded)
Coordinators 1.8d
Field Work 0.3d
Billing 0.4d
✓ SLA Met
Holding (excluded from total)
3.6 days
Coordinators
1.8 days
Field Work
0.3 days
Billing
0.4 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jan 9, 2026 (356 days early)
📅
3.6 days Total Age
⏱️
2.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
0.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 2.0 days stuck in "Ready for Release"
⏱️
Total Delay 0.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
2.0d
Assigned
0.0d / 0.5d SLA
Scheduled
1.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1/9/2026 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Complete Higi PM. Final Resolution: Unit passed all function test.
🔍 Technician Findings
1/9/2026 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Complete Higi PM. Final Resolution: Unit passed all function test.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330036
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⏳ 2.0 business days
👷
▶
4 Technician Assigned Jan 8, 12:59 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 1d 2h
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-09T14:00:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 1m
🔧
Status: Tech On Site by Praelow Cameron Jan 9, 9:10 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 20h 10m
✔️
Status: Completed by Praelow Cameron Jan 9, 10:17 AM
From: Tech On Site
To: Completed
Duration in Previous: 1h 6m
⏱️
▶
2 3x Labor Added Jan 9, 11:35 AM
3x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 1h 18m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 12, 9:34 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 21h
📨
▶
3 Status: Invoice Pending Jan 12, 12:32 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-250982
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Praelow Cameron
Scheduled
Jan 9, 9:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-250982

Work Details (3)

Name Type Status Qty Amount Date
WL-03059400 Labor Open 0.75 $0.00 Jan 9, 11:35 AM
WL-03059401 Labor Open 1 $0.00 Jan 9, 11:35 AM
WL-03059402 Travel Open 30 $0.00 Jan 9, 11:35 AM

Details