Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 17 biz days
Paused: 28 biz days
🕐 Clock stopped: Completed (Mar 12, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸18d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 3, 2026
18 business days (not counted)
14d
▶ Clock Running
Status: Assigned
Feb 3 → Feb 24, 2026
14 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Entered
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 15 of ? biz days used
⏸10d
⏸ Clock Paused
Status: Ready for Release
Feb 24 → Mar 10, 2026
10 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 10 → Mar 10, 2026
0 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 10 → Mar 12, 2026
2 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 17 of ? biz days used
Created: Jan 6, 2026Completed: Mar 12, 2026
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Feb 3
Ready for Release
⏸ Paused
18
—
Feb 3 → Feb 24
Assigned
▶ Running
14
15
Feb 24 → Feb 24
Entered
▶ Running
0
15
Feb 24 → Mar 10
Ready for Release
⏸ Paused
10
—
Mar 10 → Mar 10
Assigned
▶ Running
0
15
Mar 10 → Mar 12
Scheduled
▶ Running
2
17
Mar 12 → Mar 12
Tech On Site
▶ Running
0
17
Holding30.6d (excluded)
Coordinators16.9d
Field Work1.3d
Billing0.3d
✗ SLA Missed
Holding(excluded from total)
30.6 days
Coordinators
16.9 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
0.3 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Mar 13, 2026 (293 days early)
📅
45.7 daysTotal Age
⏱️
19.0d in Ready for ReleaseLongest Stage
🔄
11 transitionsStatus Changes
⚠️
15.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay19.0 days stuck in "Ready for Release"
⏱️
Total Delay15.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
29.0d
Assigned
14.3d / 0.5d SLA
Scheduled
2.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.1d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
3/12/26 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Completed Higi PM.
Final Resolution: Unit passed all function test.
🔍Technician Findings
3/12/26 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Completed Higi PM.
Final Resolution: Unit passed all function test.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf