Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330040 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 ShopRite 466 — 611 West Union Avenue, Bound Brook NJ, 08805

Jan 6, 2026 → Mar 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (13 biz days late)
Active: 31 biz days
Paused: 11 biz days
🕐 Clock stopped: Canceled (Mar 9, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸11d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 23, 2026
11 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 23 → Jan 26, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 2 of ? biz days used
29d
▶ Clock Running
Status: On Hold
Jan 26 → Mar 9, 2026
29 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Entered
Mar 9 → Mar 9, 2026
0 business days (counted)
Running total: 31 of ? biz days used
Created: Jan 6, 2026 Canceled: Mar 9, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 23 Ready for Release ⏸ Paused 11 —
Jan 23 → Jan 23 Assigned ▶ Running 0 1
Jan 23 → Jan 26 Scheduled ▶ Running 1 2
Jan 26 → Jan 26 Entered ▶ Running 0 2
Jan 26 → Mar 9 On Hold ▶ Running 29 31
Mar 9 → Mar 9 Entered ▶ Running 0 31
Holding 43.6d (excluded)
Coordinators 2.0d
✗ SLA Missed
Holding (excluded from total)
43.6 days
Coordinators
2.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 9, 2026 (297 days early)
📅
42.6 days Total Age
⏱️
30.0d in On Hold Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Canceled • 220 days old
🚨
Primary Delay 30.0 days stuck in "On Hold"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
31.6d
Ready for Release
12.0d
Scheduled
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/9/26 lcoonrod cancelled PM and added to repair case 00575485.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330040
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 12.0 business days
👷
▶
3 Technician Assigned Jan 23, 8:03 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 15d 22h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-26T18:30:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Kourtney Smith Jan 26, 8:24 AM
From: Scheduled, Entered
To: Entered, On Hold
Duration in Previous: 3d 0h, 0m
🚨 30.0 business days
🆕
Status: Entered by Leona Coonrod Mar 9, 1:26 PM
From: On Hold, Entered
To: Entered, Canceled
Duration in Previous: 42d 4h, 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details