Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330043 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 545 — 55 Motor Avenue, Farmingdale NY, 11735

Jan 6, 2026 → Apr 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 73 biz days
🕐 Clock stopped: Completed (Apr 24, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸26d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 13, 2026
26 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸47d
⏸ Clock Paused
Status: Ready for Release
Feb 13 → Apr 22, 2026
47 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 22 → Apr 23, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 23 → Apr 24, 2026
1 business day (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 24, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 13 Ready for Release ⏸ Paused 26 —
Feb 13 → Feb 13 Assigned ▶ Running 0 1
Feb 13 → Feb 13 Scheduled ▶ Running 0 1
Feb 13 → Feb 13 Entered ▶ Running 0 1
Feb 13 → Apr 22 Ready for Release ⏸ Paused 47 —
Apr 22 → Apr 22 Assigned ▶ Running 0 1
Apr 22 → Apr 23 Scheduled ▶ Running 1 2
Apr 23 → Apr 24 Tech On Site ▶ Running 1 3
Holding 76.4d (excluded)
Coordinators 2.7d
Field Work 0.5d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
76.4 days
Coordinators
2.7 days
Field Work
0.5 days
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 24, 2026 (251 days early)
📅
75.7 days Total Age
⏱️
47.8d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed on schedule
Invoiced • 220 days old
🚨
Primary Delay 47.8 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
74.8d
Scheduled
2.7d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed annual PM per work instructions WI-st-310. Made successful health check received email results.
🔍 Technician Findings
Kiosk online in service.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330043
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 26.9 business days
👷
▶
3 Status: Assigned Feb 13, 7:18 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Mohamed Shareed
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-13T18:30:00.000+0000
🆕
Status: Entered by Kourtney Smith Feb 13, 12:56 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 5h 37m, 0m
🚨 48.0 business days
👷
▶
4 Technician Assigned Apr 22, 8:42 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release
To: Assigned
Duration in Previous: 67d 18h
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-23T17:30:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 2.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Apr 23, 4:37 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 7h
💵
4x Expenses Added Apr 23, 4:50 PM
Type: Expenses, Labor, Travel
Status: Open
Qty: 1, 0.5, 0.75, 4
🚗
▶
3 2x Travel Added Apr 23, 8:36 PM
2x Travel Added → Status: Completed → Status: Closed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site
To: Completed
Duration in Previous: 4h 0m
🏁
Status: Closed by Mohamed Shareed
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Apr 24, 3:38 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 59m
📨
Status: Invoice Pending by Hannah Shaw Apr 24, 4:52 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 13m, 0m
⏳ 0.9 business days
🧾
Invoice Created Apr 26, 12:14 PM
Invoice Number: SM-260163

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mohamed Shareed
Scheduled
Apr 23, 1:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-260163

Work Details (6)

Name Type Status Qty Amount Date
WL-03198439 Expenses Open 1 $0.00 Apr 23, 4:50 PM
WL-03198440 Labor Open 0.5 $0.00 Apr 23, 4:50 PM
WL-03198441 Labor Open 0.75 $0.00 Apr 23, 4:50 PM
WL-03198442 Travel Open 4 $0.00 Apr 23, 4:50 PM
WL-03198844 Travel Open 32 $0.00 Apr 23, 8:36 PM
WL-03198845 Labor Open 1.25 $0.00 Apr 23, 8:36 PM

Details