Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330048 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6261 — 1910 East Serene Avenue, Las Vegas NV, 89123

Jan 6, 2026 → Apr 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 7 biz days
Paused: 69 biz days
🕐 Clock stopped: Completed (Apr 24, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸69d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 16, 2026
69 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 16 → Apr 16, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 16 → Apr 24, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Entered
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 7 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 24 → Apr 24, 2026
0 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 7 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 24, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 16 Ready for Release ⏸ Paused 69 —
Apr 16 → Apr 16 Assigned ▶ Running 0 1
Apr 16 → Apr 24 Scheduled ▶ Running 6 7
Apr 24 → Apr 24 Entered ▶ Running 0 7
Apr 24 → Apr 24 Ready for Release ⏸ Paused 0 —
Apr 24 → Apr 24 Assigned ▶ Running 0 7
Apr 24 → Apr 24 Scheduled ▶ Running 0 7
Apr 24 → Apr 24 Tech On Site ▶ Running 0 7
Holding 71.8d (excluded)
Coordinators 6.5d
Field Work 0.7d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
71.8 days
Coordinators
6.5 days
Over SLA
Field Work
0.7 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 25, 2026 (250 days early)
📅
76.6 days Total Age
⏱️
70.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
4.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 70.0 days stuck in "Ready for Release"
⏱️
Total Delay 4.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
70.2d
Scheduled
6.5d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
pm completed checklist and signed FSR attached
🔍 Technician Findings
pm needed, kiosk was fully operational.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330048
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 70.0 business days
👷
▶
3 Technician Assigned Apr 16, 4:02 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 99d 4h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-24T17:00:00.000+0000
💵
2x Expenses Added Apr 16, 4:30 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.9 business days
🆕
Status: Entered by Kaitlyn Kelch Apr 24, 12:37 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 7d 20h, 0m
👷
▶
3 Technician Assigned Apr 24, 1:52 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 14m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-24T16:00:00.000+0000
🔧
Status: Tech On Site by Tyler Bollman Apr 24, 2:12 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 19m
⏱️
5x Labor Added Apr 24, 2:33 PM
Type: Labor, Travel
Status: Open
Qty: 1, 6, 32, 278
💵
Expenses Added Apr 24, 2:43 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Tyler Bollman Apr 24, 2:56 PM
From: Tech On Site
To: Completed
Duration in Previous: 44m
🏁
Status: Closed by Tyler Bollman Apr 24, 9:34 PM
From: Completed
To: Closed
Duration in Previous: 6h 38m
⏳ 1.3 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 27, 5:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 19h
📨
▶
2 Status: Invoice Pending Apr 27, 5:48 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260295

Bottlenecks

Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Tyler Bollman
Scheduled
Apr 24, 12:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-260295

Work Details (8)

Name Type Status Qty Amount Date
WL-03189149 Expenses Open 1 $0.00 Apr 16, 4:30 PM
WL-03189148 Expenses Open 1 $0.00 Apr 16, 4:30 PM
WL-03199887 Labor Open 1 $0.00 Apr 24, 2:33 PM
WL-03199888 Labor Open 6 $0.00 Apr 24, 2:33 PM
WL-03199889 Travel Open 32 $0.00 Apr 24, 2:33 PM
WL-03199890 Travel Open 278 $0.00 Apr 24, 2:33 PM
WL-03199886 Labor Open 1 $0.00 Apr 24, 2:33 PM
WL-03199918 Expenses Open 1 $0.00 Apr 24, 2:43 PM

Details