Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330049 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6382 — 7175 SPRING MOUNTAIN RD, Las Vegas NV, 89117

Jan 6, 2026 → May 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 7 biz days
Paused: 74 biz days
🕐 Clock stopped: Canceled (May 1, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸69d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 16, 2026
69 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 16 → Apr 16, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 16 → Apr 24, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Entered
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 7 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 24 → May 1, 2026
5 business days (not counted)
Created: Jan 6, 2026 Canceled: May 1, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 16 Ready for Release ⏸ Paused 69 —
Apr 16 → Apr 16 Assigned ▶ Running 0 1
Apr 16 → Apr 24 Scheduled ▶ Running 6 7
Apr 24 → Apr 24 Entered ▶ Running 0 7
Apr 24 → May 1 Ready for Release ⏸ Paused 5 —
Holding 77.6d (excluded)
Coordinators 6.5d
✗ SLA Missed
Holding (excluded from total)
77.6 days
Coordinators
6.5 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 1, 2026 (244 days early)
📅
81.6 days Total Age
⏱️
70.0d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
4.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Canceled • 220 days old
🚨
Primary Delay 70.0 days stuck in "Ready for Release"
⏱️
Total Delay 4.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
76.0d
Scheduled
6.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
5/1 KHardison - cancelling, combining with repair WO.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330049
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 70.0 business days
👷
▶
3 Technician Assigned Apr 16, 3:58 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 99d 4h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-24T14:00:00.000+0000
⚠️ 7.0 business days
🆕
Status: Entered by Kaitlyn Kelch Apr 24, 12:00 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 7d 20h, 0m
⚠️ 6.0 business days
🚫
Status: Canceled by Kimberly Hardison May 1, 11:37 AM
From: Ready for Release
To: Canceled
Duration in Previous: 6d 23h

Bottlenecks

Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details