Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330050 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4974 — 2650 E CRAIG RD, North Las Vegas NV, 89030

Jan 6, 2026 → Sep 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (6 biz days late)
Active: 24 biz days
Paused: 154 biz days
🕐 Clock stopped: Completed (Sep 21, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸154d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Aug 18, 2026
154 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 18 → Aug 18, 2026
0 business days (counted)
Running total: 1 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Aug 18 → Sep 10, 2026
16 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Entered
Sep 10 → Sep 10, 2026
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 10 → Sep 11, 2026
1 business day (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 11 → Sep 11, 2026
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 11 → Sep 21, 2026
6 business days (counted)
Running total: 24 of ? biz days used
Created: Jan 6, 2026 Completed: Sep 21, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Aug 18 Ready for Release ⏸ Paused 154 —
Aug 18 → Aug 18 Assigned ▶ Running 0 1
Aug 18 → Sep 10 Scheduled ▶ Running 16 17
Sep 10 → Sep 10 Entered ▶ Running 0 17
Sep 10 → Sep 11 Ready for Scheduling ▶ Running 1 18
Sep 11 → Sep 11 Assigned ▶ Running 0 18
Sep 11 → Sep 21 Scheduled ▶ Running 6 24
Holding 156.6d (excluded)
Coordinators 24.1d
Field Work 2.0d
Billing 0.7d
✗ SLA Missed
Holding (excluded from total)
156.6 days
Coordinators
24.1 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
0.7 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Sep 22, 2026 (100 days early)
📅
179.6 days Total Age
⏱️
155.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
20.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay 155.0 days stuck in "Ready for Release"
⏱️
Total Delay 20.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
155.0d
Scheduled
22.6d / 2.0d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Completed
2.0d / 1.0d SLA
Closed
0.3d / 1.0d SLA
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Disengaged seat lock to check full motion of seat and ensure locking mechanism worked. Proceeded to open tower, powered kiosk off and kiosk had plenty of space around so just checked leveling feet. Did a double cleaning of outside surface of unit by first removed all grime and gunk off of touchscreen as well as kiosk. Next sprayed with antibacterial to sanitize unit for my use and customer use. Next open the tower and began to vacuum all the dust that had accumulated. Once cleaning completed powered unit back on with combo cal tool and keyboard plugged in. Once powered on completed PM checklist requirement. Calibrated scale , touchscreen, ensure proper weight for scale and ran combo cal test with no issues. Unit closed back up and returned to service.
🔍 Technician Findings
Kiosk Found powered on with no customer damage
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330050
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 155.0 business days
👷
▶
3 Technician Assigned Aug 18, 6:43 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 223d 7h, 0m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-08-27T22:00:00.000+0000
⏳ 2.7 business days
📅
Dispatch Scheduled by Michael Burris Aug 20, 4:17 PM
Scheduled For: 2026-08-27T23:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Michael Burris Aug 24, 12:45 PM
Scheduled For: 2026-09-11T23:00:00.000+0000
🚨 13.0 business days
🆕
Status: Entered by Rhea Berry Sep 10, 4:42 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 22d 21h, 0m
👷
▶
3 Technician Assigned Sep 11, 4:08 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 23h 25m, 0m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-09-17T16:00:00.000+0000
⚠️ 7.0 business days
🚗
4x Travel Added Sep 21, 9:17 AM
Type: Travel, Labor
Status: Open
Qty: 25, 0.75, 20
✔️
Status: Completed by Omar Serrano Sep 21, 9:35 AM
From: Scheduled
To: Completed
Duration in Previous: 9d 17h
⏱️
Labor Added Sep 21, 9:47 AM
Type: Labor
Status: Open
Qty: 1
⏳ 2.0 business days
🏁
Status: Closed by Omar Serrano Sep 22, 9:49 AM
From: Completed
To: Closed
Duration in Previous: 1d 0h
📄
Status: Ready to Bill by Timothy Amburgey Sep 22, 12:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2h 19m
📨
▶
3 Status: Invoice Pending Sep 22, 5:42 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-273407
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Scheduled
Duration: 16.2 business days (threshold: 2.0 business days)
Exceeded by 14.2 business days
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Omar Serrano
Scheduled
Sep 17, 12:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-273407

Work Details (5)

Name Type Status Qty Amount Date
WL-03391768 Travel Open 25 $0.00 Sep 21, 9:17 AM
WL-03391769 Labor Open 0.75 $0.00 Sep 21, 9:17 AM
WL-03391770 Travel Open 20 $0.00 Sep 21, 9:17 AM
WL-03391771 Labor Open 0.75 $0.00 Sep 21, 9:17 AM
WL-03391789 Labor Open 1 $0.00 Sep 21, 9:47 AM

Details