📍 Sam's Club #6212 — 7701 East Colonial Drive, Orlando FL, 32807
Jan 6, 2026 → Jul 30, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 140 biz days
🕐 Clock stopped: Completed (Jul 30, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸140d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jul 29, 2026
140 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 29 → Jul 30, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 30 → Jul 30, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026Completed: Jul 30, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jul 29
Ready for Release
⏸ Paused
140
—
Jul 29 → Jul 30
Scheduled
▶ Running
1
2
Jul 30 → Jul 30
Tech On Site
▶ Running
0
2
Holding142.6d (excluded)
Coordinators1.4d
Field Work1.0d
Billing3.0d
✗ SLA Missed
Holding(excluded from total)
142.6 days
Coordinators
1.4 days
Field Work
1.0 days
Billing
3.0 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Jul 31, 2026 (153 days early)
📅
142.7 daysTotal Age
⏱️
141.0d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
2.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay141.0 days stuck in "Ready for Release"
⏱️
Total Delay2.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
141.0d
Scheduled
1.4d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Requested a trunk stock work order for the replacement of the scale LED lights. The kiosk failed the auto calibration with the combined calibrator tool and BP test readings were low.
🔍Technician Findings
The kiosk was functional but the scale LED lights were dim or partially lit.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf