Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330054 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4983 — 7100 ARROYO CROSSING PKWY, Las Vegas NV, 89113

Jan 6, 2026 → Sep 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (13 biz days late)
Active: 31 biz days
Paused: 149 biz days
🕐 Clock stopped: Canceled (Sep 23, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸69d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 16, 2026
69 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 16 → Apr 16, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 16 → Apr 24, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Entered
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 7 of ? biz days used
⏸61d
⏸ Clock Paused
Status: Ready for Release
Apr 24 → Jul 23, 2026
61 business days (not counted)
▶ Clock Running
Status: Entered
Jul 23 → Jul 23, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Canceled
Jul 23 → Jul 27, 2026
2 business days (counted)
Running total: 9 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Jul 27 → Aug 18, 2026
16 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 18 → Aug 18, 2026
0 business days (counted)
Running total: 9 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Aug 18 → Sep 10, 2026
16 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Entered
Sep 10 → Sep 10, 2026
0 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 10 → Sep 11, 2026
1 business day (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 11 → Sep 11, 2026
0 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 11 → Sep 16, 2026
3 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Canceled
Sep 16 → Sep 18, 2026
2 business days (counted)
Running total: 31 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 18 → Sep 23, 2026
3 business days (not counted)
▶ Clock Running
Status: Entered
Sep 23 → Sep 23, 2026
0 business days (counted)
Running total: 31 of ? biz days used
Created: Jan 6, 2026 Canceled: Sep 23, 2026
Show SLA Clock Detail (18 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 16 Ready for Release ⏸ Paused 69 —
Apr 16 → Apr 16 Assigned ▶ Running 0 1
Apr 16 → Apr 24 Scheduled ▶ Running 6 7
Apr 24 → Apr 24 Entered ▶ Running 0 7
Apr 24 → Jul 23 Ready for Release ⏸ Paused 61 —
Jul 23 → Jul 23 Entered ▶ Running 0 7
Jul 23 → Jul 27 Canceled ▶ Running 2 9
Jul 27 → Aug 18 Ready for Release ⏸ Paused 16 —
Aug 18 → Aug 18 Assigned ▶ Running 0 9
Aug 18 → Sep 10 Scheduled ▶ Running 16 25
Sep 10 → Sep 10 Entered ▶ Running 0 25
Sep 10 → Sep 11 Ready for Scheduling ▶ Running 1 26
Sep 11 → Sep 11 Assigned ▶ Running 0 26
Sep 11 → Sep 16 Scheduled ▶ Running 3 29
Sep 16 → Sep 18 Canceled ▶ Running 2 31
Sep 18 → Sep 23 Ready for Release ⏸ Paused 3 —
Sep 23 → Sep 23 Entered ▶ Running 0 31
Holding 154.0d (excluded)
Coordinators 27.6d
✗ SLA Missed
Holding (excluded from total)
154.0 days
Coordinators
27.6 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Sep 23, 2026 (99 days early)
📅
180.6 days Total Age
⏱️
70.0d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
20.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 289 days old
🚨
Primary Delay 70.0 days stuck in "Ready for Release"
⏱️
Total Delay 20.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
152.4d
Assigned
0.0d / 0.5d SLA
Scheduled
26.1d / 2.0d SLA
Canceled
5.6d
Ready for Scheduling
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/23/26 lcoonrod cancelling pm and adding to repair WO-01427799. 9/16 KHardison - Cancelling, combining with repair WO. 7/23/26 lcoonrod cancelling PM and adding to repair case 00615962
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330054
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 70.0 business days
👷
▶
4 Technician Assigned Apr 16, 3:58 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 99d 4h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-24T15:30:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 2m
⚠️ 7.0 business days
🆕
Status: Entered by Kaitlyn Kelch Apr 24, 12:00 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 7d 19h, 0m
🚨 62.0 business days
🆕
Status: Entered by Leona Coonrod Jul 23, 11:15 AM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 89d 23h, 0m
⏳ 3.0 business days
✅
Status: Ready for Release by Jessica Foley Jul 27, 1:02 PM
From: Canceled
To: Ready for Release
Duration in Previous: 4d 1h
🚨 17.0 business days
👷
▶
3 Technician Assigned Aug 18, 6:42 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 22d 5h, 0m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-08-26T22:00:00.000+0000
⏳ 2.7 business days
📅
Dispatch Scheduled by Michael Burris Aug 20, 4:17 PM
Scheduled For: 2026-08-27T21:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Michael Burris Aug 24, 12:44 PM
Scheduled For: 2026-09-11T21:00:00.000+0000
🚨 13.0 business days
🆕
Status: Entered by Rhea Berry Sep 10, 4:41 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 22d 21h, 0m
👷
▶
3 Technician Assigned Sep 11, 4:09 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 23h 27m, 0m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-09-17T17:30:00.000+0000
⏳ 4.0 business days
🚫
Status: Canceled by Kimberly Hardison Sep 16, 3:11 PM
From: Scheduled
To: Canceled
Duration in Previous: 4d 23h
⏳ 3.0 business days
✅
Status: Ready for Release by Jessica Foley Sep 18, 3:51 PM
From: Canceled
To: Ready for Release
Duration in Previous: 2d 0h
⏳ 4.0 business days
🆕
Status: Entered by Leona Coonrod Sep 23, 4:44 PM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 5d 0h, 0m

Bottlenecks

Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Scheduled
Duration: 16.2 business days (threshold: 2.0 business days)
Exceeded by 14.2 business days
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details