📍 Houston Foodbank 535 - AHA South West — 535 Portwall Street, Houston TX, 77029
Jan 6, 2026 → Present
⛔ Blocked
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 14 biz days overdue
Active: 31 biz days
Paused: 169 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸169d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Sep 9, 2026
169 business days (not counted)
30d
▶ Clock Running
Status: On Hold
Sep 9 → Oct 22, 2026
30 business days (counted)
Running total: 31 of ? biz days used
Created: Jan 6, 2026Today
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Sep 9
Ready for Release
⏸ Paused
169
—
Sep 9 → Oct 22
On Hold
▶ Running
30
31
Holding171.6d (excluded)
⚠ Overdue
Holding(excluded from total)
171.6 days
Created: Jan 6, 2026
Due: Dec 31, 2026 (70 days left)
📅
200.6 daysTotal Age
⏱️
170.0d in Ready for ReleaseLongest Stage
🔄
2 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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Generating AI analysis...
On Track
On Hold • 289 days old
🚨
Primary Delay170.0 days stuck in "Ready for Release"
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
170.0d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/9/26 MArnold- Escalating due to contact info.
9/9/26 MArnold- Called to confirm contact and equipment information. Asked to be transferred to the Nutrition Department LM
9/9/26 MArnold- LM to confirm contact and equipment information.
Phone number was found in contact s under location info. Called 832-369-9359
9/8/26 MArnold- Called to confirm contact and equipment information. I was transferred to the Nutrition department. LM Called 713-223-3700.
9/3/26 Marnold- Called to confirm contact and equipment information. Was transferred. LM. I got this phone number from a previous WO. Called 713-223-3700.
9/3/26 Marnold- LM to confirm the contact and equipment information.
9/2/26 MArnold- LM to confirm the contact and equipment information.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Station WI-FI
📋
Inbound from +18322363428
Completed Sep 9, 2026
returning call to Kaitlyn
📋
Outbound to +17132233700
Completed Sep 9, 2026
9/9/26 MArnold- Called to confirm contact and equipment information. Asked to be transferred to the Nutrition Department LM
📋
Outbound to +18323699359
Completed Sep 9, 2026
9/9/26 MArnold- LM to confirm contact and equipment information.
Phone number was found in contact s under location info. Called 832-369-9359
📋
Outbound to +17132233700
Completed Sep 8, 2026
9/8/26 MArnold- Called to confirm contact and equipment information. I was transferred to the Nutrition department. LM
📋
Outbound to +17132233700
Completed Sep 3, 2026
9/3/26 Marnold- Called to confirm contact and equipment information. Was transferred. LM. I got this phone number from a previous WO. Called 713-223-3700.
📋
Outbound to +19546006212
Completed Sep 3, 2026
9/3/26 Marnold- LM to confirm the contact and equipment information.
📋
Outbound to +19546006212
Completed Sep 2, 2026
9/2/26 MArnold- LM to confirm the contact and equipment information.
Timeline
📋
Work Order Created Jan 6, 2:13 PM
Work Order:WO-01330060
Type:Preventive Maintenance
Priority:PSM
✅
Status: Ready for Release by Stephanie RamenJan 7, 10:06 AM