Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330064 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 504 — 691 Co-Op City Boulevard, Bronx NY, 10475

Jan 6, 2026 → Mar 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (16 biz days late)
Active: 34 biz days
Paused: 10 biz days
🕐 Clock stopped: Canceled (Mar 11, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸10d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 22, 2026
10 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 1 of ? biz days used
33d
▶ Clock Running
Status: On Hold
Jan 22 → Mar 11, 2026
33 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Entered
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 34 of ? biz days used
Created: Jan 6, 2026 Canceled: Mar 11, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 22 Ready for Release ⏸ Paused 10 —
Jan 22 → Jan 22 Assigned ▶ Running 0 1
Jan 22 → Jan 22 Scheduled ▶ Running 0 1
Jan 22 → Jan 22 Reschedule ▶ Running 0 1
Jan 22 → Jan 22 Entered ▶ Running 0 1
Jan 22 → Mar 11 On Hold ▶ Running 33 34
Mar 11 → Mar 11 Entered ▶ Running 0 34
Holding 46.6d (excluded)
Coordinators 0.4d
✗ SLA Missed
Holding (excluded from total)
46.6 days
Coordinators
0.4 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 11, 2026 (295 days early)
📅
44.6 days Total Age
⏱️
34.0d in On Hold Longest Stage
🔄
5 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Canceled • 220 days old
🚨
Primary Delay 34.0 days stuck in "On Hold"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
35.6d
Ready for Release
11.0d
Scheduled
0.4d / 2.0d SLA
Reschedule
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
03/11/2026 EMartin cancelling PM adding to WO-01356677
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330064
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 10.9 business days
👷
▶
3 Status: Assigned Jan 22, 7:01 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Mohamed Shareed
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-22T13:30:00.000+0000
🔄
Status: Reschedule by Mohamed Shareed Jan 22, 10:24 AM
From: Scheduled
To: Reschedule
Duration in Previous: 3h 21m
🆕
Status: Entered by Kourtney Smith Jan 22, 10:32 AM
From: Reschedule, Entered
To: Entered, On Hold
Duration in Previous: 8m, 0m
🚨 34.0 business days
🆕
Status: Entered by Erin Martin Mar 11, 1:39 PM
From: On Hold, Entered
To: Entered, Canceled
Duration in Previous: 48d 2h, 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details