Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330065 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 522 — 111 Vrendenburgh Ave, Yonkers NY, 10704

Jan 6, 2026 → Mar 31, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 56 biz days
🕐 Clock stopped: Completed (Mar 31, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸56d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 30, 2026
56 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 30 → Mar 31, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 31, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 30 Ready for Release ⏸ Paused 56 —
Mar 30 → Mar 30 Assigned ▶ Running 0 1
Mar 30 → Mar 31 Scheduled ▶ Running 1 2
Mar 31 → Mar 31 Tech On Site ▶ Running 0 2
Holding 58.6d (excluded)
Coordinators 2.0d
Field Work 0.4d
Billing 0.8d
✗ SLA Missed
Holding (excluded from total)
58.6 days
Coordinators
2.0 days
Field Work
0.4 days
Billing
0.8 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 31, 2026 (274 days early)
📅
58.6 days Total Age
⏱️
57.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 57.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
57.0d
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed annual pm per work instructions WI-st-310. Made successful health check received email results.
🔍 Technician Findings
Kiosk online in service.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330065
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 57.0 business days
👷
▶
3 Technician Assigned Mar 30, 10:36 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 81d 23h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-31T18:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Mar 31, 4:43 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 6h
⏱️
▶
3 6x Labor Added Mar 31, 7:55 PM
6x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site
To: Completed
Duration in Previous: 3h 13m
🏁
Status: Closed by Mohamed Shareed
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.5 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 2, 9:49 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 13h
📨
▶
2 Status: Invoice Pending Apr 2, 4:23 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.9 business days
🧾
Invoice Created Apr 5, 11:57 AM
Invoice Number: SM-258216

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mohamed Shareed
Scheduled
Mar 31, 2:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-258216

Work Details (6)

Name Type Status Qty Amount Date
WL-03167737 Labor Open 1 $0.00 Mar 31, 7:55 PM
WL-03167738 Labor Open 0.75 $0.00 Mar 31, 7:55 PM
WL-03167739 Travel Open 8 $0.00 Mar 31, 7:55 PM
WL-03167740 Expenses Open 1 $0.00 Mar 31, 7:55 PM
WL-03167741 Travel Open 14 $0.00 Mar 31, 7:55 PM
WL-03167742 Labor Open 0.75 $0.00 Mar 31, 7:55 PM

Details