Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330070 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8296 — 3660 East Sunshine Street, Springfield MO, 65809

Jan 6, 2026 → Oct 6, 2026

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (25 biz days late)
Active: 43 biz days
Paused: 146 biz days
🕐 Clock stopped: Completed (Oct 6, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 14, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 28, 2026
9 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 28 → Feb 4, 2026
5 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Entered
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 15 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
Feb 4 → May 20, 2026
74 business days (not counted)
▶ Clock Running
Status: Assigned
May 20 → May 20, 2026
0 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Scheduled
May 20 → May 28, 2026
5 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Entered
May 28 → May 28, 2026
0 business days (counted)
Running total: 20 of ? biz days used
⏸67d
⏸ Clock Paused
Status: Ready for Release
May 28 → Sep 2, 2026
67 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 3, 2026
1 business day (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 3 → Sep 3, 2026
0 business days (counted)
Running total: 21 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Sep 3 → Oct 6, 2026
22 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 6 → Oct 6, 2026
0 business days (counted)
Running total: 43 of ? biz days used
Created: Jan 6, 2026 Completed: Oct 6, 2026
Show SLA Clock Detail (15 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 14 Ready for Release ⏸ Paused 5 —
Jan 14 → Jan 14 Assigned ▶ Running 0 1
Jan 14 → Jan 28 Scheduled ▶ Running 9 10
Jan 28 → Feb 4 Reschedule ▶ Running 5 15
Feb 4 → Feb 4 Entered ▶ Running 0 15
Feb 4 → May 20 Ready for Release ⏸ Paused 74 —
May 20 → May 20 Assigned ▶ Running 0 15
May 20 → May 28 Scheduled ▶ Running 5 20
May 28 → May 28 Entered ▶ Running 0 20
May 28 → Sep 2 Ready for Release ⏸ Paused 67 —
Sep 2 → Sep 3 Ready for Scheduling ▶ Running 1 21
Sep 3 → Sep 3 Assigned ▶ Running 0 21
Sep 3 → Oct 6 Scheduled ▶ Running 22 43
Oct 6 → Oct 6 Tech On Site ▶ Running 0 43
Holding 149.9d (excluded)
Coordinators 45.8d
Field Work 0.4d
Billing 2.0d
✗ SLA Missed
Holding (excluded from total)
149.9 days
Coordinators
45.8 days
Over SLA
Field Work
0.4 days
Billing
2.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 (70 days left)
📅
189.6 days Total Age
⏱️
74.3d in Ready for Release Longest Stage
🔄
14 transitions Status Changes
⚠️
37.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Billing Review • 289 days old
🚨
Primary Delay 74.3 days stuck in "Ready for Release"
⏱️
Total Delay 37.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
148.3d
Scheduled
38.5d / 2.0d SLA
Reschedule
5.5d / 2.0d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
3.1d / 1.0d SLA
WO Correction Needed
2.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.7.26 hshaw - please re-attached FSR form version 4

🔧 Work Performed
I arrived on location to perform pm I then open cabinet and placed black box on the unit and then placed keyboard and mouse to unit and enter system. Went through the pm procedures and ensuring sound worked. Unit did pass test. I then checked seat for weight and unit passed all test. I then calibrated the screen. I then blew out cabinet and cleaned and disinfected machine. Place pm sticker on unit. I got signature from point of contact and placed the unit back in service
🔍 Technician Findings
Kiosk was fully operational
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330070
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Jan 14, 11:01 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 7d 0h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-22T18:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 20, 9:34 AM
Scheduled For: 2026-01-29T18:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 21, 9:11 AM
Scheduled For: 2026-01-26T19:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 26, 9:38 AM
Scheduled For: 2026-01-28T20:00:00.000+0000
⏳ 3.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Jan 28, 2:52 PM
From: Scheduled
To: Reschedule
Duration in Previous: 14d 3h
⚠️ 6.0 business days
🆕
Status: Entered by Rhea Berry Feb 4, 4:49 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 7d 1h, 0m
🚨 74.9 business days
👷
▶
3 Technician Assigned May 20, 10:55 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 104d 17h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-28T17:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch May 22, 11:14 AM
Scheduled For: 2026-05-29T19:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch May 26, 11:12 AM
Scheduled For: 2026-06-04T19:30:00.000+0000
⏳ 3.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 28, 9:03 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 7d 22h, 0m
🚨 68.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 97d 4h
⏳ 2.0 business days
👷
▶
4 Technician Assigned Sep 3, 4:05 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 2h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-10-05T20:00:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 3m
🚨 12.0 business days
📅
▶
2 Dispatch Scheduled Sep 21, 1:43 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-10-06T14:30:00.000+0000, 2026-10-06T14:00:00.000+0000
🚨 12.0 business days
🔧
Status: Tech On Site by Darrell Hendrix Oct 6, 10:11 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 32d 18h
⏱️
3x Labor Added Oct 6, 10:43 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1, 14
✔️
Status: Completed by Darrell Hendrix Oct 6, 1:02 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 50m
✏️
Status: WO Correction Needed by Hannah Shaw Oct 7, 10:10 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 21h 7m
⏳ 2.0 business days
🏁
Status: Closed by Darrell Hendrix Oct 8, 6:18 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 8h
💵
Status: Billing Review by Hannah Shaw Oct 9, 11:46 AM
From: Closed
To: Billing Review
Duration in Previous: 17h 27m

Bottlenecks

Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Reschedule
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Scheduled
Duration: 22.5 business days (threshold: 2.0 business days)
Exceeded by 20.5 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Billing Review
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Darrell Hendrix
Scheduled
Oct 6, 10:00 AM
Created
Jan 6, 2:13 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03415462 Labor Open 0.5 $0.00 Oct 6, 10:43 AM
WL-03415463 Labor Open 1 $0.00 Oct 6, 10:43 AM
WL-03415464 Travel Open 14 $0.00 Oct 6, 10:43 AM

Details