📍 Sam's Club #8296 — 3660 East Sunshine Street, Springfield MO, 65809
Jan 6, 2026 → Present
🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 3 biz days overdue
Active: 20 biz days
Paused: 133 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 14, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 28, 2026
9 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 28 → Feb 4, 2026
5 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Entered
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 15 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
Feb 4 → May 20, 2026
74 business days (not counted)
▶ Clock Running
Status: Assigned
May 20 → May 20, 2026
0 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Scheduled
May 20 → May 28, 2026
5 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Entered
May 28 → May 28, 2026
0 business days (counted)
Running total: 20 of ? biz days used
⏸54d
⏸ Clock Paused
Status: Ready for Release
May 28 → Aug 15, 2026
54 business days (not counted)
Created: Jan 6, 2026Today
Show SLA Clock Detail (11 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jan 14
Ready for Release
⏸ Paused
5
—
Jan 14 → Jan 14
Assigned
▶ Running
0
1
Jan 14 → Jan 28
Scheduled
▶ Running
9
10
Jan 28 → Feb 4
Reschedule
▶ Running
5
15
Feb 4 → Feb 4
Entered
▶ Running
0
15
Feb 4 → May 20
Ready for Release
⏸ Paused
74
—
May 20 → May 20
Assigned
▶ Running
0
15
May 20 → May 28
Scheduled
▶ Running
5
20
May 28 → May 28
Entered
▶ Running
0
20
May 28 → Aug 15
Ready for Release
⏸ Paused
54
—
Holding81.9d (excluded)
Coordinators21.5d
⚠ Overdue
Holding(excluded from total)
81.9 days
Coordinators
21.5 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026 (138 days left)
📅
153.6 daysTotal Age
⏱️
74.3d in Ready for ReleaseLongest Stage
🔄
6 transitionsStatus Changes
⚠️
15.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Release • 220 days old
🚨
Primary Delay74.3 days stuck in "Ready for Release"
⏱️
Total Delay15.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
80.3d
Scheduled
16.0d / 2.0d SLA
Reschedule
5.5d / 2.0d SLA
💬 Activities, Notes & Communications
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Green Kiosk with 4G installed
Timeline
📋
Work Order Created Jan 6, 2:13 PM
Work Order:WO-01330070
Type:Preventive Maintenance
Priority:PSM
✅
Status: Ready for Release by Stephanie RamenJan 7, 10:03 AM