Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330071 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4985 — 745 W EL CAMINO ALTO ST, Springfield MO, 65810

Jan 6, 2026 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 2 biz days overdue
Active: 19 biz days
Paused: 134 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 14, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 30, 2026
11 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 30 → Feb 4, 2026
3 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Entered
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 15 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
Feb 4 → May 20, 2026
74 business days (not counted)
▶ Clock Running
Status: Assigned
May 20 → May 20, 2026
0 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Scheduled
May 20 → May 27, 2026
4 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Entered
May 27 → May 27, 2026
0 business days (counted)
Running total: 19 of ? biz days used
⏸55d
⏸ Clock Paused
Status: Ready for Release
May 27 → Aug 15, 2026
55 business days (not counted)
Created: Jan 6, 2026 Today
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 14 Ready for Release ⏸ Paused 5 —
Jan 14 → Jan 14 Assigned ▶ Running 0 1
Jan 14 → Jan 30 Scheduled ▶ Running 11 12
Jan 30 → Feb 4 Reschedule ▶ Running 3 15
Feb 4 → Feb 4 Entered ▶ Running 0 15
Feb 4 → May 20 Ready for Release ⏸ Paused 74 —
May 20 → May 20 Assigned ▶ Running 0 15
May 20 → May 27 Scheduled ▶ Running 4 19
May 27 → May 27 Entered ▶ Running 0 19
May 27 → Aug 15 Ready for Release ⏸ Paused 55 —
Holding 81.9d (excluded)
Coordinators 21.0d
⚠ Overdue
Holding (excluded from total)
81.9 days
Coordinators
21.0 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 (138 days left)
📅
153.6 days Total Age
⏱️
74.3d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
15.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Ready for Release • 220 days old
🚨
Primary Delay 74.3 days stuck in "Ready for Release"
⏱️
Total Delay 15.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
80.3d
Scheduled
17.0d / 2.0d SLA
Reschedule
4.0d / 2.0d SLA
Assigned
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/30/26 CDempsey- Spoke to Kevin during our weekly 1:1 about this wo. Will need to reschedule.

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330071
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 6.0 business days
👷
▶
3 Status: Assigned Jan 14, 11:02 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Kevin Cox
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-22T19:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 20, 9:34 AM
Scheduled For: 2026-01-29T19:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 21, 9:11 AM
Scheduled For: 2026-01-26T20:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 26, 9:38 AM
Scheduled For: 2026-01-29T19:00:00.000+0000
⚠️ 5.0 business days
🔄
Status: Reschedule by Craig Dempsey Jan 30, 10:51 AM
From: Scheduled
To: Reschedule
Duration in Previous: 15d 23h
⏳ 4.0 business days
🆕
Status: Entered by Rhea Berry Feb 4, 4:49 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 5d 5h, 0m
🚨 74.9 business days
👷
▶
4 Technician Assigned May 20, 10:59 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 104d 17h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-28T20:30:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
⚠️ 5.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 27, 10:11 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 6d 23h, 0m

Bottlenecks

Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details