Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330071 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4985 — 745 W EL CAMINO ALTO ST, Springfield MO, 65810

Jan 6, 2026 → Oct 7, 2026

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (26 biz days late)
Active: 44 biz days
Paused: 147 biz days
🕐 Clock stopped: Completed (Oct 8, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 14, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 30, 2026
11 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 30 → Feb 4, 2026
3 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Entered
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 15 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
Feb 4 → May 20, 2026
74 business days (not counted)
▶ Clock Running
Status: Assigned
May 20 → May 20, 2026
0 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Scheduled
May 20 → May 27, 2026
4 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Entered
May 27 → May 27, 2026
0 business days (counted)
Running total: 19 of ? biz days used
⏸68d
⏸ Clock Paused
Status: Ready for Release
May 27 → Sep 2, 2026
68 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 3, 2026
1 business day (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 3 → Sep 3, 2026
0 business days (counted)
Running total: 20 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Sep 3 → Oct 7, 2026
23 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 7 → Oct 8, 2026
1 business day (counted)
Running total: 44 of ? biz days used
Created: Jan 6, 2026 Completed: Oct 8, 2026
Show SLA Clock Detail (15 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 14 Ready for Release ⏸ Paused 5 —
Jan 14 → Jan 14 Assigned ▶ Running 0 1
Jan 14 → Jan 30 Scheduled ▶ Running 11 12
Jan 30 → Feb 4 Reschedule ▶ Running 3 15
Feb 4 → Feb 4 Entered ▶ Running 0 15
Feb 4 → May 20 Ready for Release ⏸ Paused 74 —
May 20 → May 20 Assigned ▶ Running 0 15
May 20 → May 27 Scheduled ▶ Running 4 19
May 27 → May 27 Entered ▶ Running 0 19
May 27 → Sep 2 Ready for Release ⏸ Paused 68 —
Sep 2 → Sep 3 Ready for Scheduling ▶ Running 1 20
Sep 3 → Sep 3 Assigned ▶ Running 0 20
Sep 3 → Oct 7 Scheduled ▶ Running 23 43
Oct 7 → Oct 8 Tech On Site ▶ Running 1 44
Holding 150.9d (excluded)
Coordinators 46.2d
Field Work 0.9d
Billing 1.4d
✗ SLA Missed
Holding (excluded from total)
150.9 days
Coordinators
46.2 days
Over SLA
Field Work
0.9 days
Billing
1.4 days
Created: Jan 6, 2026 Due: Dec 31, 2026 (70 days left)
📅
190.9 days Total Age
⏱️
74.3d in Ready for Release Longest Stage
🔄
16 transitions Status Changes
⚠️
38.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Billing Review • 289 days old
🚨
Primary Delay 74.3 days stuck in "Ready for Release"
⏱️
Total Delay 38.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
149.3d
Scheduled
40.5d / 2.0d SLA
Reschedule
4.0d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
WO Correction Needed
1.4d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/12/26 CDempsey- Reminding tech of wo corrections needing to be fixed and finalized.


10.9.26 hshaw - please re-attach FSR form Version 4 with cust signature & PM checklist contains incorrect SN# and missing note on the very bottom of the form

1/30/26 CDempsey- Spoke to Kevin during our weekly 1:1 about this wo. Will need to reschedule.

🔧 Work Performed
I arrived on location and found said unit. I then inspected the unit and found unit in good working condition. I then function tested unit using manometer then testing blood pressure unit passed all test. I then cleaned and sterilized unit. I then removed the old PM sticker and placed new sticker to unit. Had manager sign authorization. Unit is in service
🔍 Technician Findings
Kiosk was fully operational
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330071
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Jan 14, 11:02 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 7d 0h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-22T19:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 20, 9:34 AM
Scheduled For: 2026-01-29T19:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 21, 9:11 AM
Scheduled For: 2026-01-26T20:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 26, 9:38 AM
Scheduled For: 2026-01-29T19:00:00.000+0000
⚠️ 5.0 business days
🔄
Status: Reschedule by Craig Dempsey Jan 30, 10:51 AM
From: Scheduled
To: Reschedule
Duration in Previous: 15d 23h
⏳ 4.0 business days
🆕
Status: Entered by Rhea Berry Feb 4, 4:49 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 5d 5h, 0m
🚨 74.9 business days
👷
▶
4 Technician Assigned May 20, 10:59 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 104d 17h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-28T20:30:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
⚠️ 5.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 27, 10:11 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 6d 23h, 0m
🚨 69.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 98d 3h
⏳ 2.0 business days
👷
▶
4 Technician Assigned Sep 3, 4:05 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 2h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-10-05T17:00:00.000+0000
🚨 12.0 business days
📅
▶
2 Dispatch Scheduled Sep 21, 1:43 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-10-05T19:30:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 5, 4:45 PM
Scheduled For: 2026-10-07T18:30:00.000+0000
⏳ 2.9 business days
🔧
▶
2 Status: Tech On Site Oct 7, 3:43 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 1, 13
✔️
Status: Completed by Darrell Hendrix Oct 7, 10:24 PM
From: Tech On Site
To: Completed
Duration in Previous: 6h 40m
⏱️
▶
2 2x Labor Added Oct 7, 10:32 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Darrell Hendrix
From: Completed
To: Closed
Duration in Previous: 10m
⏳ 2.2 business days
✏️
Status: WO Correction Needed by Hannah Shaw Oct 9, 10:30 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 11h
⏳ 1.0 business days
🏁
Status: Closed by Darrell Hendrix Oct 12, 10:58 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3d 12h
💵
Status: Billing Review by Hannah Shaw Oct 13, 12:21 PM
From: Closed
To: Billing Review
Duration in Previous: 13h 23m

Bottlenecks

Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Scheduled
Duration: 23.5 business days (threshold: 2.0 business days)
Exceeded by 21.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Billing Review
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Darrell Hendrix
Scheduled
Oct 7, 2:30 PM
Created
Jan 6, 2:13 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03417942 Labor Open 0.5 $0.00 Oct 7, 3:46 PM
WL-03417943 Labor Open 1 $0.00 Oct 7, 3:46 PM
WL-03417944 Travel Open 13 $0.00 Oct 7, 3:46 PM
WL-03418725 Labor Open 4 $0.00 Oct 7, 10:32 PM
WL-03418726 Travel Open 237 $0.00 Oct 7, 10:32 PM

Details