Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330076 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8246 — 12300 S W Fwy, Stafford Meadows TX, 77477

Jan 6, 2026 → Feb 4, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 4)
⏸ 6d excluded (parts wait + holding)
✗ SLA Missed
Holding 7.6d (excluded)
Coordinators 17.4d
Field Work 0.5d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
7.6 days
Coordinators
17.4 days
Over SLA
Field Work
0.5 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 4, 2026 (330 days early)
📅
21.6 days Total Age
⏱️
8.0d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
12.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 128 days old
🚨
Primary Delay 8.0 days stuck in "Assigned"
⏱️
Total Delay 12.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
6.0d
Assigned
8.0d / 0.5d SLA
Scheduled
3.8d / 2.0d SLA
Reschedule
5.6d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed PM, wiped down kiosk.
🔍 Technician Findings
Kiosk was online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330076
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Jan 14, 9:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 6d 23h
⚠️ 8.0 business days
👷
▶
3 Technician Assigned Jan 23, 1:28 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-29T16:30:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 9d 3h
⏳ 4.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Jan 28, 2:33 PM
From: Scheduled
To: Reschedule
Duration in Previous: 5d 1h
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Feb 4, 1:03 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-04T20:00:00.000+0000
⏱️
Labor Added Feb 4, 1:13 PM
Type: Labor
Status: Open
Qty: 0.5
🔧
Status: Tech On Site by Curtis Sprague Feb 4, 1:54 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 51m
⏱️
3x Labor Added Feb 4, 2:03 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 220, 35
⏱️
▶
2 Labor Added Feb 4, 6:15 PM
Labor Added → Status: Completed
✔️
Status: Completed by Curtis Sprague
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 22m, 0m
📄
Status: Ready to Bill by Hannah Shaw Feb 5, 4:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 8m
📨
▶
2 Status: Invoice Pending Feb 5, 4:31 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.9 business days
🧾
Invoice Created Feb 8, 9:50 PM
Invoice Number: SM-253107

Bottlenecks

Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Reschedule
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Curtis Sprague
Scheduled
Feb 4, 3:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-253107

Work Details (5)

Name Type Status Qty Amount Date
WL-03091281 Labor Open 0.5 $0.00 Feb 4, 1:13 PM
WL-03091344 Labor Open 0.5 $0.00 Feb 4, 2:03 PM
WL-03091345 Travel Open 220 $0.00 Feb 4, 2:03 PM
WL-03091346 Travel Open 35 $0.00 Feb 4, 2:03 PM
WL-03091896 Labor Open 4.5 $0.00 Feb 4, 6:15 PM

Details