Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330077 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4769 — 5310 S Rice Ave, Houston TX, 77081

Jan 6, 2026 → Jun 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (4 biz days late)
Active: 22 biz days
Paused: 95 biz days
🕐 Clock stopped: Completed (Jun 24, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 14, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 14 → Jan 23, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 23 → Jan 28, 2026
3 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 28 → Feb 4, 2026
5 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Entered
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 15 of ? biz days used
⏸59d
⏸ Clock Paused
Status: Ready for Release
Feb 4 → Apr 29, 2026
59 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → May 1, 2026
2 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Entered
May 1 → May 1, 2026
0 business days (counted)
Running total: 17 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 1 → May 6, 2026
3 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Scheduled
May 6 → May 6, 2026
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Entered
May 6 → May 6, 2026
0 business days (counted)
Running total: 17 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 6 → May 13, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
May 13 → May 13, 2026
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Entered
May 13 → May 13, 2026
0 business days (counted)
Running total: 17 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 13 → May 21, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
May 21 → May 21, 2026
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Scheduled
May 21 → May 22, 2026
1 business day (counted)
Running total: 18 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 22 → May 22, 2026
0 business days (not counted)
▶ Clock Running
Status: Entered
May 22 → May 22, 2026
0 business days (counted)
Running total: 18 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 22 → May 27, 2026
2 business days (not counted)
▶ Clock Running
Status: Assigned
May 27 → May 27, 2026
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Scheduled
May 27 → May 28, 2026
1 business day (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Entered
May 28 → May 28, 2026
0 business days (counted)
Running total: 19 of ? biz days used
⏸15d
⏸ Clock Paused
Status: Ready for Release
May 28 → Jun 18, 2026
15 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 18 → Jun 18, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 18 → Jun 18, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Entered
Jun 18 → Jun 18, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 18 → Jun 18, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 18 → Jun 24, 2026
3 business days (counted)
Running total: 22 of ? biz days used
Created: Jan 6, 2026 Completed: Jun 24, 2026
Show SLA Clock Detail (31 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 14 Ready for Release ⏸ Paused 5 —
Jan 14 → Jan 23 Assigned ▶ Running 6 7
Jan 23 → Jan 28 Scheduled ▶ Running 3 10
Jan 28 → Feb 4 Reschedule ▶ Running 5 15
Feb 4 → Feb 4 Entered ▶ Running 0 15
Feb 4 → Apr 29 Ready for Release ⏸ Paused 59 —
Apr 29 → May 1 Assigned ▶ Running 2 17
May 1 → May 1 Entered ▶ Running 0 17
May 1 → May 6 Ready for Release ⏸ Paused 3 —
May 6 → May 6 Assigned ▶ Running 0 17
May 6 → May 6 Scheduled ▶ Running 0 17
May 6 → May 6 Entered ▶ Running 0 17
May 6 → May 13 Ready for Release ⏸ Paused 5 —
May 13 → May 13 Assigned ▶ Running 0 17
May 13 → May 13 Entered ▶ Running 0 17
May 13 → May 21 Ready for Release ⏸ Paused 6 —
May 21 → May 21 Assigned ▶ Running 0 17
May 21 → May 22 Scheduled ▶ Running 1 18
May 22 → May 22 Ready for Release ⏸ Paused 0 —
May 22 → May 22 Entered ▶ Running 0 18
May 22 → May 27 Ready for Release ⏸ Paused 2 —
May 27 → May 27 Assigned ▶ Running 0 18
May 27 → May 28 Scheduled ▶ Running 1 19
May 28 → May 28 Entered ▶ Running 0 19
May 28 → Jun 18 Ready for Release ⏸ Paused 15 —
Jun 18 → Jun 18 Assigned ▶ Running 0 19
Jun 18 → Jun 18 Scheduled ▶ Running 0 19
Jun 18 → Jun 18 Entered ▶ Running 0 19
Jun 18 → Jun 18 Assigned ▶ Running 0 19
Jun 18 → Jun 24 Scheduled ▶ Running 3 22
Dispatch 0.0d
Holding 101.9d (excluded)
Coordinators 27.9d
Field Work 0.0d
Billing 0.3d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
101.9 days
Coordinators
27.9 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jun 24, 2026 (190 days early)
📅
117.6 days Total Age
⏱️
59.3d in Ready for Release Longest Stage
🔄
26 transitions Status Changes
⚠️
16.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 59.3 days stuck in "Ready for Release"
⏱️
Total Delay 16.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
100.3d
Assigned
10.1d / 0.5d SLA
Scheduled
12.3d / 2.0d SLA
Reschedule
5.6d / 2.0d SLA
Entered
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
6/24/26 CLacy-PM Service completed to manufacture specs. Functional testing passed. This unit is in proper working condition and is ready to return to service
🔍 Technician Findings
PM Service is due
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330077
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Jan 14, 9:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 6d 23h
⚠️ 7.0 business days
👷
▶
3 Technician Assigned Jan 23, 1:29 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 9d 3h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-29T18:00:00.000+0000
⏳ 4.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Jan 28, 2:34 PM
From: Scheduled
To: Reschedule
Duration in Previous: 5d 1h
⚠️ 6.0 business days
🆕
Status: Entered by Rhea Berry Feb 4, 4:49 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 7d 2h, 0m
🚨 59.9 business days
👷
▶
2 Status: Assigned Apr 29, 11:40 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Chane Lacy
⏳ 3.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 1, 1:54 PM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 2d 2h, 0m
⏳ 4.0 business days
👷
▶
4 Technician Assigned May 6, 9:03 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 4d 19h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-12T18:30:00.000+0000
🆕
▶
2 Status: Entered May 6, 1:13 PM
Status: Entered → Status: Ready for Release
✅
Status: Ready for Release by Kaitlyn Kelch
From: Entered
To: Ready for Release
Duration in Previous: 1m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned May 13, 10:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 6d 20h
🆕
Status: Entered by Kaitlyn Kelch May 13, 10:24 AM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 9m, 0m
⚠️ 7.0 business days
👷
▶
2 Technician Assigned May 21, 10:39 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 8d 0h
🗓️
▶
2 Status: Scheduled May 21, 10:51 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-28T18:30:00.000+0000
⏳ 2.0 business days
✅
Status: Ready for Release by Kaitlyn Kelch May 22, 12:16 PM
From: Scheduled, Ready for Release, Entered
To: Ready for Release, Entered
Duration in Previous: 1d 1h, 0m
⏳ 3.0 business days
👷
▶
4 Technician Assigned May 27, 9:27 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 4d 21h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-03T17:00:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 3m
⏳ 2.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 28, 4:12 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 6h, 0m
🚨 16.0 business days
👷
▶
3 Technician Assigned Jun 18, 11:09 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 20d 18h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-24T18:30:00.000+0000
🆕
▶
4 Status: Entered Jun 18, 3:43 PM
Status: Entered → Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 1m, 0m
👷
Technician Assigned by Kaitlyn Kelch
Technician: Chane Lacy
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-24T18:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jun 22, 1:43 PM
Scheduled For: 2026-06-24T18:00:00.000+0000
⏳ 3.0 business days
✔️
▶
2 Status: Completed Jun 24, 5:56 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 0.75, 19
🏁
Status: Closed by Chane Lacy Jun 24, 6:02 PM
From: Completed
To: Closed
Duration in Previous: 6m
📄
Status: Ready to Bill by Hannah Shaw Jun 25, 1:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 9m
📨
Status: Invoice Pending by Hannah Shaw Jun 25, 3:26 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 15m, 0m
⏳ 2.0 business days
🧾
Invoice Created Jun 29, 12:14 AM
Invoice Number: SM-265615

Bottlenecks

Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Reschedule
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Chane Lacy
Scheduled
Jun 24, 2:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-265615

Work Details (3)

Name Type Status Qty Amount Date
WL-03272592 Labor Open 0.5 $0.00 Jun 24, 5:58 PM
WL-03272593 Labor Open 0.75 $0.00 Jun 24, 5:58 PM
WL-03272594 Travel Open 19 $0.00 Jun 24, 5:58 PM

Details