Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330078 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6673 — 3735 Union Road, Cheektowaga NY, 14225

Jan 6, 2026 → Mar 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 1 biz days
Paused: 45 biz days
🕐 Clock stopped: Completed (Mar 13, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸45d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 13, 2026
45 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 13 → Mar 13, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 13 → Mar 13, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 13, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 13 Ready for Release ⏸ Paused 45 —
Mar 13 → Mar 13 Assigned ▶ Running 0 1
Mar 13 → Mar 13 Scheduled ▶ Running 0 1
Holding 47.6d (excluded)
Coordinators 0.1d
Field Work 0.6d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
47.6 days
Coordinators
0.1 days
Field Work
0.6 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 14, 2026 (292 days early)
📅
46.6 days Total Age
⏱️
46.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 220 days old
🚨
Primary Delay 46.0 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
46.0d
Scheduled
0.1d / 2.0d SLA
Completed
0.6d / 1.0d SLA
Closed
0.7d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed preventative maintenance and cleaned kiosk. Verified blood pressure calibration and scale accuracy. Performed self test and received email results.
🔍 Technician Findings
Kiosk online in service
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330078
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 46.0 business days
👷
▶
3 Technician Assigned Mar 13, 2:59 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 65d 3h, 0m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-03-13T21:30:00.000+0000
✔️
Status: Completed by Erwin Forster Mar 13, 3:33 PM
From: Scheduled
To: Completed
Duration in Previous: 34m
⏱️
6x Labor Added Mar 13, 8:19 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.5, 0.91666666666667, 1.9166666666667, 20, 72
🏁
Status: Closed by Erwin Forster Mar 13, 8:38 PM
From: Completed
To: Closed
Duration in Previous: 5h 5m
⏳ 0.7 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 16, 1:54 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 5h
📨
▶
3 Status: Invoice Pending Mar 16, 2:12 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-256571
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Erwin Forster
Scheduled
Mar 13, 5:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-256571

Work Details (6)

Name Type Status Qty Amount Date
WL-03144308 Labor Open 0.5 $0.00 Mar 13, 8:19 PM
WL-03144309 Labor Open 0.91666666666667 $0.00 Mar 13, 8:19 PM
WL-03144310 Labor Open 1.9166666666667 $0.00 Mar 13, 8:19 PM
WL-03144311 Expenses Open 1 $0.00 Mar 13, 8:19 PM
WL-03144312 Travel Open 20 $0.00 Mar 13, 8:19 PM
WL-03144313 Travel Open 72 $0.00 Mar 13, 8:19 PM

Details