Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330080 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 CVS 1339 — 26265 Northwest Freeway, Cypress TX, 77433

Jan 6, 2026 → May 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (38 biz days late)
Active: 56 biz days
Paused: 40 biz days
🕐 Clock stopped: Completed (May 22, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 14, 2026
5 business days (not counted)
27d
▶ Clock Running
Status: Assigned
Jan 14 → Feb 24, 2026
27 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Entered
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 28 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Feb 24 → Mar 4, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 9, 2026
3 business days (counted)
Running total: 31 of ? biz days used
16d
▶ Clock Running
Status: Reschedule
Mar 9 → Mar 31, 2026
16 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Entered
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 47 of ? biz days used
⏸21d
⏸ Clock Paused
Status: Ready for Release
Mar 31 → Apr 29, 2026
21 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 29 → May 1, 2026
2 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Entered
May 1 → May 1, 2026
0 business days (counted)
Running total: 49 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 1 → May 6, 2026
3 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Scheduled
May 6 → May 6, 2026
0 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Entered
May 6 → May 6, 2026
0 business days (counted)
Running total: 49 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 6 → May 13, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
May 13 → May 13, 2026
0 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Scheduled
May 13 → May 22, 2026
7 business days (counted)
Running total: 56 of ? biz days used
Created: Jan 6, 2026 Completed: May 22, 2026
Show SLA Clock Detail (20 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 14 Ready for Release ⏸ Paused 5 —
Jan 14 → Feb 24 Assigned ▶ Running 27 28
Feb 24 → Feb 24 Entered ▶ Running 0 28
Feb 24 → Mar 4 Ready for Release ⏸ Paused 6 —
Mar 4 → Mar 4 Assigned ▶ Running 0 28
Mar 4 → Mar 9 Scheduled ▶ Running 3 31
Mar 9 → Mar 31 Reschedule ▶ Running 16 47
Mar 31 → Mar 31 Entered ▶ Running 0 47
Mar 31 → Apr 29 Ready for Release ⏸ Paused 21 —
Apr 29 → Apr 29 Assigned ▶ Running 0 47
Apr 29 → May 1 Scheduled ▶ Running 2 49
May 1 → May 1 Entered ▶ Running 0 49
May 1 → May 6 Ready for Release ⏸ Paused 3 —
May 6 → May 6 Assigned ▶ Running 0 49
May 6 → May 6 Scheduled ▶ Running 0 49
May 6 → May 6 Entered ▶ Running 0 49
May 6 → May 13 Ready for Release ⏸ Paused 5 —
May 13 → May 13 Assigned ▶ Running 0 49
May 13 → May 22 Scheduled ▶ Running 7 56
Holding 45.2d (excluded)
Coordinators 59.8d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
45.2 days
Coordinators
59.8 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 25, 2026 (220 days early)
📅
96.6 days Total Age
⏱️
28.0d in Assigned Longest Stage
🔄
19 transitions Status Changes
⚠️
50.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 28.0 days stuck in "Assigned"
⏱️
Total Delay 50.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
43.6d
Assigned
28.0d / 0.5d SLA
Scheduled
15.5d / 2.0d SLA
Reschedule
16.2d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
5/21 CLacy- PM Service completed to manufacture specs. Functional testing passed. This unit is ready to return to service
🔍 Technician Findings
Unit is due for PM. Unit is offline, this is the known status of this location.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk Hard wired

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330080
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Jan 14, 9:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 6d 23h
🚨 20.0 business days
👷
▶
2 Technician Assigned Feb 11, 1:44 PM
Technician Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h5A00000HFAYSQA5, Chane Lacy
⚠️ 9.0 business days
🆕
Status: Entered by Rhea Berry Feb 24, 6:53 PM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 41d 9h, 0m
⚠️ 6.6 business days
👷
▶
4 Technician Assigned Mar 4, 11:01 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 7d 16h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-06T20:30:00.000+0000
⏳ 4.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Mar 9, 8:49 AM
From: Scheduled
To: Reschedule
Duration in Previous: 4d 20h
🚨 16.0 business days
🆕
Status: Entered by Rhea Berry Mar 30, 9:57 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 21d 13h, 0m
🚨 22.3 business days
👷
▶
2 Status: Assigned Apr 29, 11:40 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Chane Lacy
📅
▶
2 Dispatch Scheduled Apr 29, 11:49 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 8m
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch May 1, 1:48 PM
Scheduled For: 2026-05-07T20:30:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch May 1, 2:02 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 2d 2h, 0m
⏳ 4.0 business days
👷
▶
4 Technician Assigned May 6, 9:03 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 4d 19h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-11T20:00:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch May 6, 1:12 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 4h 7m, 0m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned May 13, 10:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 6d 21h
📅
▶
2 Dispatch Scheduled May 13, 10:22 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 7m
⚠️ 8.0 business days
✔️
Status: Completed by Chane Lacy May 22, 7:43 AM
From: Scheduled
To: Completed
Duration in Previous: 8d 21h
⏳ 1.0 business days
⏱️
3x Labor Added May 25, 11:51 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 0.75, 14
🏁
Status: Closed by Chane Lacy May 25, 11:58 AM
From: Completed
To: Closed
Duration in Previous: 3d 4h
⏳ 1.0 business days
📄
Status: Ready to Bill by Hannah Shaw May 26, 12:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
📨
Status: Invoice Pending by Hannah Shaw May 26, 12:47 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 11m, 0m
🚨 15.0 business days
🧾
Invoice Created Jun 15, 2:49 PM
Invoice Number: SM-262938

Bottlenecks

Assigned
Duration: 28.0 business days (threshold: 4.0 business hours)
Exceeded by 27.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Reschedule
Duration: 16.2 business days (threshold: 2.0 business days)
Exceeded by 14.2 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Chane Lacy
Scheduled
May 21, 1:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-262938

Work Details (3)

Name Type Status Qty Amount Date
WL-03237555 Labor Open 0.5 $0.00 May 25, 11:51 AM
WL-03237556 Labor Open 0.75 $0.00 May 25, 11:51 AM
WL-03237557 Travel Open 14 $0.00 May 25, 11:51 AM

Details