Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 40 biz days
🕐 Clock stopped: Completed (Mar 9, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸40d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 6, 2026
40 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 6 → Mar 9, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 9 → Mar 9, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026Completed: Mar 9, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Mar 6
Ready for Release
⏸ Paused
40
—
Mar 6 → Mar 6
Assigned
▶ Running
0
1
Mar 6 → Mar 9
Scheduled
▶ Running
1
2
Mar 9 → Mar 9
Tech On Site
▶ Running
0
2
Holding42.6d (excluded)
Coordinators1.8d
Field Work0.2d
Billing0.0d
✗ SLA Missed
Holding(excluded from total)
42.6 days
Coordinators
1.8 days
Field Work
0.2 days
Billing
0.0 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Mar 9, 2026 (297 days early)
📅
42.6 daysTotal Age
⏱️
41.0d in Ready for ReleaseLongest Stage
🔄
6 transitionsStatus Changes
⚠️
1.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay41.0 days stuck in "Ready for Release"
⏱️
Total Delay1.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
41.0d
Scheduled
1.8d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
03/09/2026 Mike Huffman. Upon arrival found Kiosk up and online, ad monitor is black. Logged into my Higi account, tested the stop button, BP and weight. Logged into the PC, display settings are correct and Ad monitor is working. Called L2 spoke to Phil who requested I call Higi, they may need to reload software. I called Higi and left a voice mail. Provided Status of this Kiosk. Completed the PM and checklist. Completed the Field Service Report and obtained customer signature.
Kiosk is up and online. Ad screen is black
🔍Technician Findings
Kiosk is up and online. Ad screen is black
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
Work Order: WO-01330093
Account: HIGI LLC
Customer Case Number:
Location: Meijer #055
Address: 36600 VanDyke Avenue, Sterling Heights, MI 48312
Manufacturer: Higi
Model #: ZT2776-WIFI (Storm)
Serial #: CSA-2014102960
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2026
Scheduled Date