Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 11 biz days
Paused: 17 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸8d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 20, 2026
8 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸9d
⏸ Clock Paused
Status: Ready for Release
Jan 20 → Feb 2, 2026
9 business days (not counted)
10d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 17, 2026
10 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Jan 6, 2026Completed: Feb 17, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jan 20
Ready for Release
⏸ Paused
8
—
Jan 20 → Jan 20
Scheduled
▶ Running
0
1
Jan 20 → Jan 20
Entered
▶ Running
0
1
Jan 20 → Feb 2
Ready for Release
⏸ Paused
9
—
Feb 2 → Feb 17
Scheduled
▶ Running
10
11
Feb 17 → Feb 17
Tech On Site
▶ Running
0
11
Holding19.9d (excluded)
Coordinators11.9d
Field Work0.8d
Billing0.2d
✗ SLA Missed
Holding(excluded from total)
19.9 days
Coordinators
11.9 days
Over SLA
Field Work
0.8 days
Billing
0.2 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Feb 18, 2026 (316 days early)
📅
28.9 daysTotal Age
⏱️
11.0d in ScheduledLongest Stage
🔄
10 transitionsStatus Changes
⚠️
15.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 219 days old
🚨
Primary Delay11.0 days stuck in "Scheduled"
⏱️
Total Delay15.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
18.3d
Scheduled
11.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
7.5d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/20/26 AJinerson - Clearing tech name and returning to RFR as tech is covering work in other area.
🔧Work Performed
PM Service
🔍Technician Findings
Fully functioning Kiosk and online
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf