Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330103 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 850 — 601 South Andrews Avenue, Fort Lauderdale FL, 33301

Jan 6, 2026 → Feb 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 11 biz days
Paused: 25 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 9, 2026
2 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 9 → Jan 12, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 2 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Jan 12 → Feb 16, 2026
23 business days (not counted)
9d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 27, 2026
9 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Jan 6, 2026 Completed: Feb 27, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 9 Ready for Release ⏸ Paused 2 —
Jan 9 → Jan 9 Assigned ▶ Running 0 1
Jan 9 → Jan 12 Scheduled ▶ Running 1 2
Jan 12 → Jan 12 Entered ▶ Running 0 2
Jan 12 → Feb 16 Ready for Release ⏸ Paused 23 —
Feb 16 → Feb 27 Scheduled ▶ Running 9 11
Feb 27 → Feb 27 Tech On Site ▶ Running 0 11
Holding 28.6d (excluded)
Coordinators 9.9d
Field Work 0.5d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
28.6 days
Coordinators
9.9 days
Over SLA
Field Work
0.5 days
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 27, 2026 (307 days early)
📅
36.1 days Total Age
⏱️
24.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
9.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 24.0 days stuck in "Ready for Release"
⏱️
Total Delay 9.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
27.0d
Assigned
0.0d / 0.5d SLA
Scheduled
9.9d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/12/26 RBerry- Placing WO back into RFR due to repairs and tech call out.

🔧 Work Performed
PM Service
🔍 Technician Findings
Fully functioning Kiosk
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330103
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⏳ 3.0 business days
👷
▶
4 Technician Assigned Jan 9, 12:16 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 2d 2h
🗓️
Status: Scheduled by Laura Hill
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-01-13T16:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Jan 9, 12:58 PM
Scheduled For: 2026-01-13T18:00:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Rhea Berry Jan 12, 10:23 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 2d 22h, 0m
🚨 24.0 business days
📅
▶
3 Dispatch Scheduled Feb 16, 4:41 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: Robert Rivera
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 35d 6h
📅
▶
2 Dispatch Scheduled Feb 17, 12:16 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-23T15:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 18, 3:53 PM
Scheduled For: 2026-02-26T15:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 24, 3:47 PM
Scheduled For: 2026-02-26T19:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Feb 24, 3:56 PM
Scheduled For: 2026-02-26T20:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Rob Rivera Feb 26, 7:17 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 2h
⏱️
▶
2 5x Labor Added Feb 26, 10:15 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Rob Rivera
From: Tech On Site
To: Completed
Duration in Previous: 2h 59m
🏁
Status: Closed by Rob Rivera Feb 26, 11:12 PM
From: Completed
To: Closed
Duration in Previous: 56m
⏳ 4.1 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 4, 8:57 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 9h
📨
▶
3 Status: Invoice Pending Mar 4, 10:20 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255538
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Feb 26, 3:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-255538

Work Details (5)

Name Type Status Qty Amount Date
WL-03122409 Labor Open 0.25 $0.00 Feb 26, 10:15 PM
WL-03122410 Travel Open 11 $0.00 Feb 26, 10:15 PM
WL-03122411 Travel Open 2 $0.00 Feb 26, 10:15 PM
WL-03122412 Labor Open 1 $0.00 Feb 26, 10:15 PM
WL-03122413 Labor Open 1 $0.00 Feb 26, 10:15 PM

Details