Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330115 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8190 — 6614 Gulf Freeway, La Marque TX, 77568

Jan 6, 2026 → Mar 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (10 biz days late)
Active: 28 biz days
Paused: 11 biz days
🕐 Clock stopped: Canceled (Mar 4, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸5d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 14, 2026
5 business days (not counted)
27d
▶ Clock Running
Status: Assigned
Jan 14 → Feb 24, 2026
27 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Entered
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 28 of ? biz days used
⏸6d
⏸ Clock Paused
Status: Ready for Release
Feb 24 → Mar 4, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Entered
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 28 of ? biz days used
Created: Jan 6, 2026 Canceled: Mar 4, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 14 Ready for Release ⏸ Paused 5 —
Jan 14 → Feb 24 Assigned ▶ Running 27 28
Feb 24 → Feb 24 Entered ▶ Running 0 28
Feb 24 → Mar 4 Ready for Release ⏸ Paused 6 —
Mar 4 → Mar 4 Assigned ▶ Running 0 28
Mar 4 → Mar 4 Scheduled ▶ Running 0 28
Mar 4 → Mar 4 Entered ▶ Running 0 28
Dispatch 0.0d
Holding 13.6d (excluded)
Coordinators 28.5d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
13.6 days
Coordinators
28.5 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 4, 2026 (302 days early)
📅
39.6 days Total Age
⏱️
28.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
27.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 220 days old
🚨
Primary Delay 28.0 days stuck in "Assigned"
⏱️
Total Delay 27.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
12.0d
Assigned
28.0d / 0.5d SLA
Scheduled
0.5d / 2.0d SLA
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/4 KHardison - Cancelling. Combining with repair WO.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330115
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
⚠️ 6.0 business days
👷
▶
2 Status: Assigned Jan 14, 9:32 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Chane Lacy
🚨 28.0 business days
🆕
Status: Entered by Rhea Berry Feb 24, 6:53 PM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 41d 9h, 0m
⚠️ 6.6 business days
👷
▶
3 Technician Assigned Mar 4, 11:15 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 7d 16h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-11T20:30:00.000+0000
🆕
▶
2 Status: Entered Mar 4, 3:00 PM
Status: Entered → Status: Canceled
🚫
Status: Canceled by Kimberly Hardison
From: Entered
To: Canceled
Duration in Previous: 4m

Bottlenecks

Assigned
Duration: 28.0 business days (threshold: 4.0 business hours)
Exceeded by 27.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details